Customer Services Officer - Edinburgh North

Big River Group Pty; Adelaide; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Free onsite parking

Growth opportunities

Professional development

Job summary

Big River Group is seeking a Customer Service Officer for our Edinburgh North branch near Adelaide. You will be the first point of contact for customers, delivering a friendly, professional experience and supporting daily office administration.

Key duties include filing, data entry, invoicing, quotes, and sales support, with the Office Manager guiding your activities. A proactive, detail-oriented, team-oriented attitude is essential.

Qualifications

• Experience in administration or customer service.
• Proficient with Microsoft Office.
• Strong reading, writing, and numeracy skills.
• Professional and courteous with a customer-first approach.
• Punctual, reliable and proactive.

Responsibilities

• File, Data entry and spreadsheet management to keep records accurate.
• Answer enquiries and provide general reception and sales support.
• Assist invoicing, prepare customer quotes and orders.
• Handle ad hoc duties as required and maintain organised workflows.

Skills

Customer service

Administration

Time management

Communication

Data entry

Tools

Microsoft Office

Job description

Job Description

About Big River Group

Big River Group is a publicly listed company with over 120 years of experience in the timber and building supplies industries. Established in the early 1900s, we have built a strong reputation as a trusted supplier of building products and a manufacturer of plywood, hardwood flooring, formply, and steel formwork products across Australia and New Zealand.

The Opportunity

An exciting opportunity now exists at our Edinburgh North branch for a highly motivated and enthusiastic Customer Service Officer to join our growing team.

As our Customer Service Officer, you’ll be the first point of contact for customers, providing a professional and positive experience. You’ll bring strong organisational skills, a proactive mindset, and a genuine ‘can do’ attitude to your day-to-day work.

Working closely with the Office Manager, you’ll play a key administrative support role. Your responsibilities will include filing, data entry, spreadsheet management, handling enquiries, and providing general reception and sales support. You will also assist with invoicing, preparing customer quotes and orders, and other ad hoc duties as required.

What You’ll Need

• Previous experience in an administration or customer service role
• Proficiency in Microsoft Office applications
• Sound reading, writing, and numeracy skills
• Strong attention to detail and a systems-oriented mindset
• A professional and courteous manner with a customer-first approach
• Reliable, punctual, and proactive work ethic
• Ability to communicate effectively at all levels
• Excellent verbal and written communication skills
• Capacity to work both independently and collaboratively
• Strong time management and prioritisation skills
• Willingness to learn and adapt quickly to new tasks

What You’ll Receive in Return

• Opportunity to be part of a growing international business
• Ongoing growth and professional development opportunities
• Supportive team environment and excellent working conditions
• Free onsite parking

Our Commitment to Diversity and Inclusion

At Big River Group we value equality, inclusion, and diversity. We are an Equal Opportunity Employer and are committed to providing an inclusive and diverse workplace free of discrimination. All aspects of recruitment and employment are based on competence, performance, merit, and business needs.