Office & Accounts Administrator (Customer Service and Internal Sales)

Solatube Australia; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Free onsite parking

Career development opportunities

Comprehensive training and onboarding

Established Australian family-owned

Job summary

Solatube Home in Sydney seeks an Office & Accounts Administrator (Customer Service and Internal Sales) to keep the office running smoothly and support the sales team from inside. You’ll be the first point of contact for customers and builders, manage invoicing and reporting, and assist with quote-to-order processes.

You’ll handle calls and enquiries, schedule in-home consultations, process invoices, chase payments and contribute to regular operational reports.

Qualifications

• Excellent customer service skills and a friendly telephone manner.
• Experience with invoicing, accounts payable/receivable, and general accounts administration.
• Good knowledge of Microsoft Office, particularly Outlook, Word and Excel.
• Excellent attention to detail and accuracy.
• Strong organisational and time-management skills with ability to juggle multiple priorities.

Responsibilities

• Managing day-to-day office operations and administration
• Providing friendly, professional customer service by phone, email and online enquiry
• Supporting internal sales: following up leads and quotes, preparing quotations, converting enquiries into orders and booking in-home consultations
• Processing orders and coordinating install scheduling
• Preparing and processing invoices
• Managing accounts receivable and accounts payable, including following up outstanding payments
• Maintaining accurate customer, order and accounts records
• Preparing regular sales, accounts and operational reports for management
• Assisting management with general administration and business reporting

Skills

Customer service

Telephone manner

Sales follow-up

Invoicing

Office admin

Organised

Tools

Microsoft Office

Outlook

Word

Excel

Xero

AroFlo

Job description

Office & Accounts Administrator (Customer Service and Internal Sales)

About Solatube Home
Solatube Home is a Premier Dealer of daylighting and ventilation solutions for Solatube Australia. We’re a family-owned Australian business with over 30 years of industry experience, a strong reputation for quality products and exceptional customer service. We have a close-knit team and value people who take ownership, use their initiative and genuinely care about doing a good job.

About the Role
We’re looking for a capable all-rounder to keep our office running smoothly. You’ll be the first point of contact for customers and builders, take care of our accounts and reporting, and support the sales team from the inside.

Your day might include answering a customer call, following up an enquiry, turning a quote into an order, raising an invoice, chasing a payment, pulling together a weekly report or scheduling an in-home consultation. If you enjoy variety and like getting involved wherever you’re needed, you’ll fit right in.

Your responsibilities will include:

Managing day-to-day office operations and administration

Providing friendly, professional customer service by phone, email and online enquiry

Supporting internal sales: following up leads and quotes, preparing quotations, converting enquiries into orders and booking in-home consultations

Processing orders and coordinating install scheduling

Preparing and processing invoices

Managing accounts receivable and accounts payable, including following up outstanding payments

Maintaining accurate customer, order and accounts records

Preparing regular sales, accounts and operational reports for management

Assisting management with general administration and business reporting

About You
You’re friendly, confident, organised and proactive. You might come from an office administration, accounts, customer service or sales support background, or have experience across several of these. What matters most is that you take responsibility, follow things through and enjoy helping people.

You’ll ideally have:

Excellent customer service skills and a friendly telephone manner

Confidence making sales follow-up and customer calls

Experience with invoicing, accounts payable/receivable and general accounts administration

Good knowledge of Microsoft Office, particularly Outlook, Word and Excel

Excellent attention to detail and accuracy

Strong organisational and time-management skills, with the ability to juggle multiple priorities

A proactive approach and the confidence to use your initiative

A reliable, positive, team-focused attitude

Experience with Xero and AroFlo would be an advantage but isn’t essential. We’re more interested in finding the right person with the right attitude, and we’ll train you in the rest.

What We Offer

Comprehensive training and onboarding

Genuine career development and progression opportunities

Supportive and friendly team environment

Free onsite parking

Established Australian family-owned business