Inside Sales Consultant & Office All-Rounder

Hotwater Hotline; Canberra; On-site; AUD 60,000 - 74,000; Full time

Benefits offered by this job

Superannuation

Training provided

Stable role

Job summary

Hotwater Hotline in Canberra is seeking a dynamic sales-focused customer advocate to be the engine room of the office. You'll handle inbound enquiries, convert leads into bookings, follow up on quotes, and guide customers toward the right financing options for major purchases.

You will also manage warranty claims end-to-end, support scheduling for the field team, and keep the inbox clear. The role rewards initiative, resilience, and strong phone skills, with a base salary of AU$67,000 plus

Qualifications

• Evidence of sales experience in any industry.
• Confident on the phone with inbound/outbound calls.
• Organised with ability to manage own workload.
• Calm under pressure when handling complaints or warranty issues.
• Experience in trades, solar, electrical, or hot water is a plus; training provided.

Responsibilities

• Take inbound calls and convert enquiries into bookings.
• Follow up on open quotes to win sales.
• Call past customers about upgrades and service needs.
• Assist customers with financing applications for solar, battery, and hot water systems.
• Manage warranty claims from start to finish.
• Support field team with scheduling and job coordination.
• Keep the inbox clear and the office running smoothly.

Skills

Sales experience

Phone confidence

Organised

Resilience under pressure

Trades/solar/ETC exp a plus

Job description

You'll be the engine room of our office — first point of contact for inbound enquiries, responsible for converting leads into booked jobs, following up on open quotes, and helping customers find the right finance option for larger purchases. You'll also manage warranty claims end-to-end, keeping customers informed and seeing things through to resolution. When the Directors are out on the road, you hold the fort. That means you need to be someone who can back themselves without needing hand-holding.

Key responsibilities

• Taking inbound calls and turning enquiries into bookings
• Following up open quotes — this is where a lot of sales are won
• Calling past customers about upgrades, new products, and service needs
• Helping customers through finance applications for solar, battery, and hot water systems
• Managing warranty claims from start to finish
• Keeping the inbox clear and the office running smoothly
• Supporting the field team with scheduling and job coordination

About you

• Someone with real sales experience — we don't mind what industry, we just want to know you've sold something and you're good at it
• Confident on the phone — both inbound and outbound
• Organised, reliable, and able to manage your own workload
• Cool-headed when handling a complaint or warranty issue
• Experience in trades, solar, electrical, or hot water is a big plus but not essential — we'll train you on the products

About us

We're The Energy People, a Canberra business that's been helping homeowners and businesses with hot water, solar, battery, and electrical solutions since 1999. You'll also know us as Solahart Canberra and Hot Water Hotline. We're a small, tight-knit team based in Fyshwick.

• $67,000 base salary + superannuation
• Tiered commission structure — realistic OTE of $75,000–$85,000+ for a strong performer
• Full product and systems training
• A stable role with a well-established Canberra business
• Small team, no bureaucracy, your work actually matters