Oceania Customer Experience Director

Ligentia; Melbourne; On-site; AUD 150,000 - 230,000; Full time

Job summary

Ligentia is seeking a Customer Experience Director based in Melbourne to lead the commercial success across our Oceania network for strategic customers. You will own retention, growth, and cross-sell initiatives while shaping the customer engagement strategy.

You will lead and grow the destination customer experience and success teams, act as senior sponsor to key stakeholders, drive product adoption, and increase long-term value for top accounts within a global logistics group.

Qualifications

• Senior account-management experience required.
• Strong strategic planning and financial acumen.
• Proven leadership of high-performing teams.
• Excellent communication and negotiation skills.
• Knowledge of supply chain / logistics is preferred.

Responsibilities

• Own retention and growth for a portfolio of strategic customers across Oceania.
• Lead and grow destination customer experience & success teams.
• Act as senior sponsor and trusted advisor to key customer stakeholders.
• Shape and deploy the customer engagement and growth strategy.
• Drive product adoption and long-term customer value.

Skills

Account leadership

Commercial acumen

Stakeholder management

People leadership

Communication skills

Tools

CRM software

Job description

Ligentia is seeking a Customer Experience Director based in Melbourne to lead the commercial success across our Oceania network for strategic customers. You will own retention, growth, and cross-sell initiatives while shaping the customer engagement strategy.

You will lead and grow the destination customer experience and success teams, act as senior sponsor to key stakeholders, drive product adoption, and increase long-term value for top accounts within a global logistics group.