Customer Experience Director

Ligentia; Melbourne; On-site; AUD 180,000 - 280,000; Full time

Benefits offered by this job

Competitive remuneration

Discretionary bonus

Birthday leave

Multiple office locations

Executive team access

Employee benefits scheme

Phone allowance

Job summary

Ligentia in Melbourne is seeking a Customer Experience Director to lead commercial success across our Oceania network for strategic customers. You will own retention and growth, shape engagement strategies, and sponsor executive customers.

The role requires proven senior account leadership, strong financial acumen and the ability to build and coach high-performing teams across shipping, logistics and customer success. You will influence stakeholders and drive long-term value.

Qualifications

• Proven experience as an Account Director or senior account-manager leader.
• Strong commercial and financial acumen with strategic planning and decision-making skills.
• An inspiring people leader who can build, coach and grow high-performing teams.
• Excellent communication, negotiation and stakeholder-influencing skills at all levels.
• Supply chain / logistics knowledge and a genuinely customer-first mindset.

Responsibilities

• Own retention and growth (EBITDA, share of wallet and cross-sell) for a portfolio of strategic customers across Oceania.
• Lead and grow our destination customer experience & success teams.
• Act as senior sponsor and trusted advisor to key customer stakeholders and executive sponsors.
• Shape and deploy the customer engagement and growth strategy.
• Drive product adoption and long-term customer value.

Skills

Senior account leadership

Commercial acumen

People leadership

Stakeholder management

Supply chain knowledge

Job description

We’re looking for a Customer Experience Director who is based in Melbourne, to lead commercial success across our Oceania network for our global and regional strategic customers.

About Us:

Ligentia (Member of the ASYAD Group) is a leading global supply chain technology and services provider. With expert teams and clever technology, we support customers across sectors including retail, consumer goods brands, automotive and healthcare – solving problems and making sure their goods arrive on time and in full, reliably, efficiently, cost-effectively and increasingly, sustainably.

What you'll do:

• Own retention and growth (EBITDA, share of wallet and cross-sell) for a portfolio of strategic customers across Oceania
• Lead and grow our destination customer experience & success teams
• Act as senior sponsor and trusted advisor to key customer stakeholders and executive sponsors
• Shape and deploy the customer engagement and growth strategy
• Drive product adoption and long-term customer value

What we’re looking for:

• Proven experience as an Account Director (or similar senior account-management leader)
• Strong commercial and financial acumen, with strategic planning and decision-making skills
• An inspiring people leader who can build, coach and grow high-performing teams
• Excellent communication, negotiation and stakeholder-influencing skills at all levels
• Supply chain / logistics knowledge and a genuinely customer-first mindset

What's on offer:

• Competitive remuneration package
• Discretionary performance bonus
• A free day of leave each year for your birthday
• Three great office locations in Eagle Farm (QLD), Truganina (VIC) and Sydney CBD (NSW)
• Access to local and regional executive team
• Discounted car hire and employee benefits scheme
• Expendable phone plan up to $100 per month
• The backing of a 5,000 + strong global business spanning Asia, Australia, Europe, the UK and the USA across owned offices and agent network

This is a rare opportunity to own the customer relationship for our most important accounts in the region, with the backing of a global business.