End User Support Technician / Desktop Engineer

TEKsystems; Brisbane; On-site; AUD 56,000 - 63,000; Full time

Job summary

TEKsystems Global Services, LLC is recruiting for a Desktop Engineer to support end-user computing in a secure, defence-oriented environment in Brisbane. The role focuses on delivering reliable desktop and device support, handling incidents, and coordinating with global IT teams in a structured setting.

The candidate will operate in a fast-paced consultancy environment, ensuring compliance with security policies and collaborating with service coordinators on workloads and ongoing projects.

Qualifications

• Experience in end-user computing (Desktop) support.
• Active security clearance and Australian citizenship.
• Experience with ticketing systems (ServiceNow preferred).
• Troubleshooting across Windows environments (Windows 10+).
• Knowledge of PC hardware and IT infrastructure.

Responsibilities

• Provide desktop and end-user support across hardware, software and devices.
• Install, configure, and maintain desktops, laptops and peripherals.
• Manage incidents and service requests via ticketing systems (ServiceNow or similar).
• Deploy and upgrade IT infrastructure and perform configuration changes.
• Troubleshoot issues and escalate where required.

Skills

EUC support

Security clearance

Australian citizenship

Windows 10+

Customer service

Tools

ServiceNow

Job description

• Work on cutting-edge aerospace & defence programs with a global industry leader
• Multiple openings in Brisbane supporting enterprise IT
• $41–46 per hour (incl. super) – 12-month rolling contract

The Company

This opportunity is with a global IT services organisation, delivering end-to-end infrastructure and workplace technology solutions for a large enterprise client. The organisation operates across multiple regions with a globally distributed delivery team and a strong footprint in managed services and enterprise IT support.

You’ll be part of a collaborative, high-performing team working in a secure and structured environment, supporting critical business operations.

The Role

As a Desktop Engineer, you will be the primary point of contact for end-user support, ensuring reliable delivery of IT services across desktops, devices, and infrastructure in a secure environment.

You’ll operate in a fast-paced service environment, supporting users across multiple sites and collaborating with global IT teams.

Key Responsibilities

• Provide desktop and end-user support across hardware, software, and devices
• Install, configure, and maintain IT systems including desktops, laptops, and peripherals
• Manage incidents and service requests via ticketing systems (ServiceNow or similar)
• Deploy and upgrade IT infrastructure, including system updates and configuration changes
• Troubleshoot technical issues and elevate where required
• Support onboarding processes, including user setup and IT orientation
• Ensure compliance with security policies and standards
• Work closely with service coordinators and global IT teams to manage workloads
• Participate in ongoing projects and continuous service improvement initiatives

What You Bring to the Table

Must-Have

• Active NV1 Security Clearance + Australian Citizenship
• Strong experience in desktop / end-user computing (EUC) support
• Experience with ticket management systems (ServiceNow preferred)
• Proven troubleshooting skills across Windows environments (Windows 10+)
• Knowledge of PC hardware, peripherals, and IT infrastructure
• Experience working in secure, defence, or government environments

Nice to Have

• Exposure to networking (LAN, fibre, Ethernet)
• Experience supporting enterprise-scale or high-volume environments
• Involvement in IT deployments, upgrades, or infrastructure projects

Personal Strengths

• Strong customer service and communication skills
• Self-motivated and able to work autonomously
• Comfortable working in a fast-paced, high-pressure environment
• Team-oriented with a proactive mindset

Benefits

• Exposure to a global IT delivery model and enterprise-scale systems
• Stable 12-month contract with strong extension potential
• Hands-on technical role (ideal for engineers who want to stay close to the tech)
• Standard working hours (37.5 hrs/week, no overtime expectations)