NSW Technology Program Coordinator

Pro AV Solutions; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Work vehicle

Phone & laptop

Employee assistance program

Birthday vouchers

Training & development

Job summary

Pro AV Solutions NSW seeks a skilled Technology Program Coordinator to oversee technical AV-UC projects, blending project management with customer-focused leadership for an exceptional client experience.

The role requires a bachelor’s degree in engineering or IT, 5+ years in AV-UC or tech integration, and strong communication, documentation, and budgeting skills. Hybrid NSW role with development opportunities and a competitive package.

Qualifications

• Bachelor’s degree in engineering or information technology (or related field) is highly desirable.
• Minimum 5 years of experience in AV-UC or technology integration.
• Proven ability to manage complex, multi-phase projects with customer-facing components.
• Experience delivering customer training and support for technical solutions.
• Excellent written and verbal communication across diverse audiences.
• Knowledge of AV-UC systems, equipment, installation, and troubleshooting.
• Familiarity with system monitoring tools; ITIL certification is an advantage.

Responsibilities

• Engineering Documentation: Maintain up-to-date records for every stage of the project lifecycle.
• Stakeholder Communication: Central point of contact for PMO, Engineering, Sales, Design, and Managed Services.
• Budget and Resource Monitoring: Track budgets and resources for engineering and adjust as needed.
• Quality Assurance: Conduct quality checks to ensure compliance with standards and customer specs.
• Customer Relationship Management: Build and maintain strong relationships with customers.
• Reporting: Generate detailed progress and user experience reports to support decisions.

Skills

Project coordination

Stakeholder communication

Customer training

Communication skills

Problem solving

Attention to detail

AV-UC systems knowledge

System monitoring tools

Education

Bachelor’s degree in engineering or information technology

Job description

Pro AV Solutions is Australia's leading workplace technology integration organisation. We are a workplace where our people feel inspired, fulfilled and safe. We will provide the ideal candidate with a welcoming group of people to work with, a competitive remuneration package including a work vehicle, phone and laptop, as well as access to an employee assistance program and just an overall great place to work.Backed by passion, pride, and an unwavering commitment to excellence, we continually strive to set the benchmark in our industry. In 2025, this commitment was recognised nationally, with Pro AV Solutions named byThe Australianas one of the Best Places to Work.

Our NSW office is seeking a skilled and personable Technology Program Coordinator to join our team where you will be responsible for overseeing and coordinating all technical aspects of Audio-Visual and Unified Communications (AV-UC) projects. This role is a hybrid of technical expertise and customer service, ideal for a proactive individual who can combine project management skills with customer-focused leadership to contribute to a smooth, exceptional experience for all customers while driving ongoing improvements across projects and operations.

Key Responsibilities:

• Engineering Documentation:Maintain accurate, up-to-date records for every stage of the project lifecycle.
• Stakeholder Communication:Serve as the central point of contact for technical program inquiries, coordinating across the PMO, Engineering, Sales, Design, and Managed Services teams.
• Budget and Resource Monitoring:Monitor project budgets and resources for engineering, making necessary adjustments to ensure projects remain on track.
• Quality Assurance:Conduct quality checks throughout each stage of delivery to ensure compliance with PAVS’ standards and customer specifications.
• Customer Relationship Management:Build and maintain strong relationships with customers, providing ongoing consultation and support.
• Reporting:Generate detailed reports on project progress, user experience metrics, and feedback insights to support decision-making and identify areas for improvement.

Key Experience & Capabilities:

• Bachelor’s degree in engineering, Information Technologyor a related field highly desirable.
• At least5 years of experiencein the AV-UC or technology integration sectors.
• Proven ability to manage complex, multi-phase projects with significant customer-facing components.
• Experience in delivering customer training and support for technical solutions.
• Excellent written and verbal communication skills to engage diverse audiences effectively.
• Comprehensive knowledge ofAV-UC systems, including equipment, installation processes, and troubleshooting.
• Strong problem-solving skills and attention to detail.
• Familiarity withsystem monitoring toolsand performance metrics.
• ITIL certificationis an advantage.

We believe that our people are our greatest asset, and we value and reward committed team members.

• A competitive remuneration package including a work vehicle, phone and laptop, as well as access to an employee assistance program and just an overall great place to work.
• We have a competitive remuneration package, access to ongoing training and professional development opportunities, access to an employee assistance program, birthday gift vouchers, and more!

We encourage applications from candidates with disabilities, of all ages and genders, Aboriginal and Torres Strait Islanders and diverse community groups. Your application will be treated with the strictest confidence.