NSW Mining Service Excellence Lead

Liebherr Group; Singleton Council; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Retail and medical insurance discounts

Bonus leave days

Parental leave

Comprehensive training programs

Job summary

Liebherr Australia Pty Ltd, a leader in mining equipment, seeks an NSW Service Manager to steer after-sales operations across the region. You will lead a six-member team, drive safety, manage service delivery, and ensure top-tier customer outcomes across field service and workshops.

The role emphasizes operational leadership, commercial acumen, and continuous improvement to enhance customer satisfaction and financial performance. A strong focus on safety and team development is essential.

Qualifications

• Experience managing field service or workshop operations within mining, heavy equipment, construction, or related industries.
• Strong knowledge of after-sales service operations, maintenance management and customer support.
• Proven ability to lead teams, drive performance and foster a positive workplace culture.
• Excellent commercial and financial management skills.
• Strong stakeholder engagement and relationship-building capabilities.

Responsibilities

• Lead and develop a high-performing team across service operations, field service, and customer support functions.
• Drive a strong safety culture and ensure compliance with all company and statutory requirements.
• Deliver exceptional customer service and build long-term relationships with key mining customers.
• Manage service operations to achieve financial targets, productivity objectives, and operational KPIs.
• Oversee service planning, workforce utilisation, and resource allocation to maximize efficiency.
• Support major maintenance, rebuild, and component replacement programs across customer sites.
• Monitor and improve service performance through data-driven decision-making and continuous improvement initiatives.
• Collaborate with parts, technical support, warranty, and operations teams to deliver integrated customer solutions.
• Identify business development opportunities and support growth within the NSW Mining region.
• Coach, mentor, and develop team members to support succession planning and capability growth.
• Manage service vehicles, tooling, equipment, subcontractors and branch infrastructure.
• Support workforce planning, capability development and succession planning.
• Monitor project schedules, risks and service performance against KPIs.

Skills

Leadership

After-sales service

Mining industry experience

Team management

Operational excellence

Education

Trade / engineering / business qualification

Job description

Liebherr Australia Pty Ltd, a leader in mining equipment, seeks an NSW Service Manager to steer after-sales operations across the region. You will lead a six-member team, drive safety, manage service delivery, and ensure top-tier customer outcomes across field service and workshops.

The role emphasizes operational leadership, commercial acumen, and continuous improvement to enhance customer satisfaction and financial performance. A strong focus on safety and team development is essential.