NSW Mining After-Sales Service Leader

Liebherr Maritime Cranes; Singleton Council; Vor Ort; AUD 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Retail and medical insurance discounts

Bonus leave days

Parental leave

Comprehensive training programs

Zusammenfassung

Liebherr-Australia Pty Ltd in NSW is seeking an experienced NSW Service Manager to lead our after-sales operations for the mining division. You will manage a team of six direct reports and drive safety, performance and customer outcomes across service, field service and parts teams.

This hands-on leadership role emphasizes operational excellence, financial performance and continuous improvement, with a focus on building long-term relationships with key mining customers and delivering integrated

Qualifikationen

• Leadership of service operations, maintenance, and customer support.
• Strong knowledge of after-sales service operations and customer support.
• Excellent commercial and financial management capabilities.
• Experience managing customer contracts and performance metrics.
• Commitment to safety leadership and continuous improvement.

Aufgaben

• Lead and develop a high-performing team across service operations, field service, and customer support.
• Drive a strong safety culture and ensure compliance with all company and statutory requirements.
• Deliver exceptional customer service and build long-term relationships with key mining customers.
• Manage service operations to achieve financial targets, productivity objectives, and KPIs.
• Oversee service planning, workforce utilisation, and resource allocation to maximise efficiency.
• Support major maintenance, rebuild, and component replacement programs across customer sites.
• Monitor and improve service performance through data-driven decision-making and continuous improvement initiatives.
• Collaborate with parts, technical support, warranty, and operations teams to deliver integrated customer solutions.
• Identify business development opportunities and support growth within the NSW Mining region.
• Coach, mentor, and develop team members to support succession planning and capability growth.

Kenntnisse

Leadership

After-sales service

Safety leadership

Financial management

Stakeholder engagement

Contract management

Team development

Ausbildung

Trade, engineering, or business qualifications

Jobbeschreibung

Liebherr-Australia Pty Ltd in NSW is seeking an experienced NSW Service Manager to lead our after-sales operations for the mining division. You will manage a team of six direct reports and drive safety, performance and customer outcomes across service, field service and parts teams.

This hands-on leadership role emphasizes operational excellence, financial performance and continuous improvement, with a focus on building long-term relationships with key mining customers and delivering integrated