Nsw Mining After-Sales Service Leader

Liebherr Group; Singleton Council; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Retail and medical insurance discounts

Bonus leave days

Parental leave

Comprehensive training programs

Job summary

Liebherr Australia Pty Ltd, a leader in mining equipment, seeks an NSW Service Manager to steer after-sales operations across the region. You will lead a six-member team, drive safety, manage service delivery, and ensure top-tier customer outcomes across field service and workshops.

The role emphasizes operational leadership, commercial acumen, and continuous improvement to enhance customer satisfaction and financial performance. A strong focus on safety and team development is essential.

Qualifications

• Experience managing field service or workshop operations within mining, heavy equipment, construction, or related industries.
• Strong knowledge of after-sales service operations, maintenance management and customer support.
• Proven ability to lead teams, drive performance and foster a positive workplace culture.
• Excellent commercial and financial management skills.
• Strong stakeholder engagement and relationship-building capabilities.

Responsibilities

• Lead and develop a high-performing team across service operations, field service, and customer support functions.
• Drive a strong safety culture and ensure compliance with all company and statutory requirements.
• Deliver exceptional customer service and build long-term relationships with key mining customers.
• Manage service operations to achieve financial targets, productivity objectives, and operational KPIs.
• Oversee service planning, workforce utilisation, and resource allocation to maximize efficiency.
• Support major maintenance, rebuild, and component replacement programs across customer sites.
• Monitor and improve service performance through data-driven decision-making and continuous improvement initiatives.
• Collaborate with parts, technical support, warranty, and operations teams to deliver integrated customer solutions.
• Identify business development opportunities and support growth within the NSW Mining region.
• Coach, mentor, and develop team members to support succession planning and capability growth.
• Manage service vehicles, tooling, equipment, subcontractors and branch infrastructure.
• Support workforce planning, capability development and succession planning.
• Monitor project schedules, risks and service performance against KPIs.

Skills

Leadership

After-sales service

Mining industry experience

Team management

Operational excellence

Education

Trade / engineering / business qualification

Job description

Liebherr is one of the world's leading manufacturers of construction and mining equipment, renowned for engineering excellence, innovation, and customer-focused solutions. As we continue to grow our Mining Division in New South Wales, we are seeking an experienced and motivated NSW Service Manager to lead our after-sales operations and drive exceptional customer outcomes.

About The Role

Reporting to the Operations Manager – NSW Mining, the NSW Service Manager will lead a team of six direct reports and be responsible for all aspects of after-sales operations across the region. This is a hands‑on leadership role requiring a strong operational focus, commercial acumen, and a commitment to delivering industry‑leading customer support. You will play a key role in driving operational excellence, financial performance, customer satisfaction, and continuous improvement initiatives while maintaining the highest standards of safety and team development.

Responsibilities

• Lead and develop a high‑performing team across service operations, field service, and customer support functions.
• Drive a strong safety culture and ensure compliance with all company and statutory requirements.
• Deliver exceptional customer service and build long‑term relationships with key mining customers.
• Manage service operations to achieve financial targets, productivity objectives, and operational KPIs.
• Oversee service planning, workforce utilisation, and resource allocation to maximize efficiency.
• Support major maintenance, rebuild, and component replacement programs across customer sites.
• Monitor and improve service performance through data‑driven decision‑making and continuous improvement initiatives.
• Collaborate closely with parts, technical support, warranty, and operations teams to deliver integrated customer solutions.
• Identify business development opportunities and support growth within the NSW Mining region.
• Coach, mentor, and develop team members to support succession planning and capability growth.
• Manage service vehicles, tooling, equipment, subcontractors and branch infrastructure.
• Support workforce planning, capability development and succession planning.
• Monitor project schedules, risks and service performance against KPIs.

Skills & Experience

You are a customer‑focused operational leader with strong commercial acumen and proven experience managing field service or workshop operations within mining, heavy equipment, construction, or a related industry.

You will also bring:

• Proven leadership experience within mining, heavy equipment, construction, or related industries.
• Strong knowledge of after‑sales service operations, maintenance management, and customer support.
• Demonstrated ability to lead teams, drive performance, and foster a positive workplace culture.
• Excellent commercial and financial management skills.
• Strong stakeholder engagement and relationship‑building capabilities.
• Experience managing customer contracts, service agreements, and operational performance metrics.
• A commitment to safety leadership and continuous improvement.
• Exceptional communication, problem‑solving, and decision‑making skills.
• Relevant trade, engineering, or business qualifications are highly regarded.

Our Offer

At Liebherr, we value your well‑being. We offer a culture of recognition and reward, celebrating your contributions and ensuring you feel valued. You'll have access to generous benefits like retail and medical insurance discounts, bonus leave days, parental leave, and comprehensive training programs, fostering your personal and professional growth.

Diversity and Inclusion

Diversity and inclusion sit at the heart of the Liebherr Group's Core Values. We are committed to building a workforce that is representative of the communities in which we live, work and operate. Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace.

Culture

We are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting‑edge products, long‑lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers.

PLEASE NOTE

Applicants successful in progressing past interview stage will be required to undergo a pre‑employment process including National Police Clearance and Medical Screening process which includes drug and alcohol testing.

One Passion. Many Opportunities.

The Company

Liebherr‑Australia Pty Ltd is part of the Liebherr Group, which employs nearly 50,000 people, in more than 140 companies and 50 countries on every continent. Liebherr's decades of experience, knowledge, and dedication to the highest quality and most reliable technologies makes Liebherr a respected leader and a trustworthy partner to industry. Liebherr‑Australia is responsible for selling and servicing earthmoving machines, mining machines, mobile cranes, tower cranes, maritime cranes as well as deep foundation machines throughout Australia and New Zealand. Though the company's 20 hectare Head Office Complex is based in Adelaide, Australia, the commitment to, and support of, New Zealand customers is unwavering.

Location

Liebherr-Australia Pty. Ltd.

6 Woodland Road

2330 Singleton

Australia (AU)

Contact

Oliver Davis

[e-mail]