Field Service Supervisor - Mining Equipment Lead

Sandvik AB; Newcastle; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Company Car

Competitive remuneration package

Salary sacrifice options

Length of Service Recognition

Paid Parental Leave

Flexible working options

Employee Assistance Program

Employee referral programs

Company Performance Bonus

Job summary

Sandvik Mining in Heatherbrae, NSW, is seeking a Field Service Supervisor to lead field service technicians and oversee warranty processes.

You will ensure efficient planning of labor and resources, develop and train staff, and coordinate with internal and external stakeholders to deliver top-tier service. Role requires five years’ post-trade experience and a mechanical trade qualification, with travel to NSW/QLD sites. A company car and comprehensive benefits are offered.

Qualifications

• Minimum five years’ post-trade experience in a mechanical workshop or field service.
• Recognised mechanical trade qualification.
• Certificate IV in Front Line Management or Diploma in Business is highly regarded.
• Willingness to travel to customer sites in NSW and QLD.
• Commitment to EHS leadership and customer service.

Responsibilities

• Plan and coordinate labour and resources for efficient field service delivery.
• Provide supervision and direction to field service teams.
• Coordinate field service technicians on a day-to-day basis.
• Process and respond to warranty claims.
• Develop and train field service personnel.
• Maintain clear communication with internal and external stakeholders and visit customer sites.

Skills

Supervisory experience

Mechanical trade qualification

People management

Communication skills

EHS leadership

Education

Certificate IV in Front Line Management

Diploma in Business (Front Line Management)

Job description

Sandvik Mining in Heatherbrae, NSW, is seeking a Field Service Supervisor to lead field service technicians and oversee warranty processes.

You will ensure efficient planning of labor and resources, develop and train staff, and coordinate with internal and external stakeholders to deliver top-tier service. Role requires five years’ post-trade experience and a mechanical trade qualification, with travel to NSW/QLD sites. A company car and comprehensive benefits are offered.