NSW Logistics Customer Support Specialist

BlueStar Global Logistics; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary package

Long-term career opportunities

Job summary

Bluestar Global Logistics is seeking an experienced Customer Service Support Representative to join our NSW team and serve as the local point of contact for customers. You will collaborate with operations and the Melbourne team to provide timely updates on freight movements and service issues.

In this role you will monitor shipments, obtain PODs, support bookings, and maintain accurate records while delivering proactive and solution-focused service to our customers across Australia.

Qualifications

• Experience in customer service within the transport, freight, logistics, or supply chain industry.
• Strong understanding of linehaul, metropolitan, and distribution transport operations.
• Experience with track-and-trace, freight investigations, and customer issue resolution.
• Excellent verbal and written communication skills.
• Proficient in Transport Management Systems (TMS) and MS Office (Outlook, Excel).

Responsibilities

• Act as the local NSW customer service contact for NSW customers and stakeholders.
• Serve as an extension of the National Customer Service Team, ensuring consistent communication and service delivery across the network.
• Proactively monitor and investigate freight movements and service issues.
• Track and trace freight and provide accurate ETA updates to customers and the Melbourne Customer Service team.
• Obtain and communicate Proofs of Delivery (PODs) and delivery confirmations.
• Assist with customer bookings and coordinate with operations to ensure service requirements are met.
• Monitor and identify non-conformances to service standards and scale issues appropriately.
• Liaise directly with depot operations to resolve customer concerns and operational exceptions.
• Maintain accurate records of customer enquiries, investigations, and resolutions within company systems.
• Provide proactive updates to customers regarding delays, service disruptions, and corrective actions.
• Support customer retention by delivering responsive, professional, and solution-focused service.
• Produce customer service and operational reports as required.
• Contribute to continuous improvement initiatives that enhance the overall customer experience.

Skills

Customer service

Track & trace

Problem solving

Communication

MS Office

Excel

Outlook

Tools

TMS

Job description

Bluestar Global Logistics is seeking an experienced Customer Service Support Representative to join our NSW team and serve as the local point of contact for customers. You will collaborate with operations and the Melbourne team to provide timely updates on freight movements and service issues.

In this role you will monitor shipments, obtain PODs, support bookings, and maintain accurate records while delivering proactive and solution-focused service to our customers across Australia.