Customer Service Representative

BlueStar Global Logistics; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary package

Long-term career opportunities

Job summary

Bluestar Global Logistics is seeking an experienced Customer Service Support Representative to join our NSW team and serve as the local point of contact for customers. You will collaborate with operations and the Melbourne team to provide timely updates on freight movements and service issues.

In this role you will monitor shipments, obtain PODs, support bookings, and maintain accurate records while delivering proactive and solution-focused service to our customers across Australia.

Qualifications

• Experience in customer service within the transport, freight, logistics, or supply chain industry.
• Strong understanding of linehaul, metropolitan, and distribution transport operations.
• Experience with track-and-trace, freight investigations, and customer issue resolution.
• Excellent verbal and written communication skills.
• Proficient in Transport Management Systems (TMS) and MS Office (Outlook, Excel).

Responsibilities

• Act as the local NSW customer service contact for NSW customers and stakeholders.
• Serve as an extension of the National Customer Service Team, ensuring consistent communication and service delivery across the network.
• Proactively monitor and investigate freight movements and service issues.
• Track and trace freight and provide accurate ETA updates to customers and the Melbourne Customer Service team.
• Obtain and communicate Proofs of Delivery (PODs) and delivery confirmations.
• Assist with customer bookings and coordinate with operations to ensure service requirements are met.
• Monitor and identify non-conformances to service standards and scale issues appropriately.
• Liaise directly with depot operations to resolve customer concerns and operational exceptions.
• Maintain accurate records of customer enquiries, investigations, and resolutions within company systems.
• Provide proactive updates to customers regarding delays, service disruptions, and corrective actions.
• Support customer retention by delivering responsive, professional, and solution-focused service.
• Produce customer service and operational reports as required.
• Contribute to continuous improvement initiatives that enhance the overall customer experience.

Skills

Customer service

Track & trace

Problem solving

Communication

MS Office

Excel

Outlook

Tools

TMS

Job description

Bluestar Global Logistics is a privately owned Australian family business specialising in national transport, warehousing, and distribution solutions. Built with the values of Integrity, Honesty, and Trust, we are committed to delivering exceptional service and long-term partnerships with our customers.

As our business continues to grow, we are seeking an experienced Customer Service Support Representative to join our NSW team. This position will play a critical role in supporting local customers while acting as an extension of our National Customer Service Team based in Melbourne. This role is designed to strengthen communication between customers, operations, and customer service, ensuring customers receive accurate, timely, and proactive updates regarding their freight and service requirements.

About the Role

Reporting to the National Customer Service Manager, you will be the on-the-ground customer service representative for the Brisbane branch, working closely with operations and the Melbourne Customer Service team to deliver outstanding customer experiences.

This role will suit someone who thrives in a fast-paced transport environment, enjoys problem-solving, and has a genuine passion for customer service excellence.

Key Responsibilities

• Act as the local customer service contact for NSW customers and stakeholders.
• Serve as an extension of the National Customer Service Team, ensuring consistent communication and service delivery across the network.
• Proactively monitor and investigate freight movements and service issues.
• Track and trace freight and provide accurate ETA updates to customers and the Melbourne Customer Service team.
• Obtain and communicate Proofs of Delivery (PODs) and delivery confirmations.
• Assist with customer bookings and coordinate with operations to ensure service requirements are met.
• Monitor and identify non-conformances to service standards and scale issues appropriately.
• Liaise directly with depot operations to resolve customer concerns and operational exceptions.
• Maintain accurate records of customer enquiries, investigations, and resolutions within company systems.
• Provide proactive updates to customers regarding delays, service disruptions, and corrective actions.
• Support customer retention by delivering responsive, professional, and solution-focused service.
• Produce customer service and operational reports as required.
• Contribute to continuous improvement initiatives that enhance the overall customer experience.

About You

To be successful in this role, you will have:

• Previous experience in customer service within the transport, freight, logistics, or supply chain industry.
• Strong understanding of linehaul, metropolitan, and distribution transport operations.
• Experience with track-and-trace activities, freight investigations, and customer issue resolution.
• Excellent verbal and written communication skills.
• Strong attention to detail and problem-solving abilities.
• Experience working with Transport Management Systems (TMS).
• Intermediate Microsoft Office skills, including Outlook and Excel.
• Ability to manage competing priorities and work effectively under pressure.
• A proactive, customer-focused approach and a commitment to delivering exceptional service.

Why Join Bluestar?

• Join a growing Australian-owned logistics business.
• Be part of a supportive and collaborative national customer service team.
• Make a meaningful impact on customer experience and service performance.
• Opportunity to build strong relationships across operations and customer service functions.
• Competitive salary package and long-term career opportunities.

Join Bluestar Global Logistics and help us deliver service excellence across Australia.