Call Centre Operator

Total Resource Solutions; Newcastle; On-site; AUD 43,000 - 61,000; Full time

Job summary

Total Resource Solutions in Newcastle, NSW is seeking seven Call Centre Operators for a 6-month contract, fully on-site. Roles run five days per week with 7 hours per day, totaling 35 hours weekly, with a rotating two-week roster. The position offers $37.50 per hour plus Superannuation.

Training includes a 12-week on-site program with classroom-based sessions, nesting with experienced team members, and assessments before progressing to independent work. Based in Newcastle CBD, NSW.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service skills and a professional manner.
• Previous experience in an office or professional environment.
• Intermediate computer skills.
• Confident typing and general computer navigation skills. Based in NSW.

Responsibilities

• Handling customer enquiries via telephone.
• Providing accurate and professional information and assistance.
• Using multiple computer systems and applications.
• Recording and updating customer information accurately.

Skills

Verbal and written communication

Customer service

Typing and computer navigation

Email etiquette

Office environment experience

Tools

Microsoft Office

Outlook

Teams

Job description

Call Centre Operator (x7)

Location: Newcastle CBD, NSW (Fully on-site / no WFH)
Contract Duration: 6 months (27/11/2026 - 26/05/2027)
Hours: 7x hours per day / 35x hours per week, Monday to Friday
Pay Rate: $37.50 per hour + Superannuation

My client, a major NSW Government organisation requires Call Centre Operators (x7) to act as the first point-of-contact handling in-bound customer queries.

The role will involve:

• Handling customer enquiries via telephone
• Providing accurate and professional information and assistance
• Using multiple computer systems and applications
• Recording and updating customer information accurately

Training & Development - Successful candidates will complete a comprehensive 12-week on-site training and settling-in program.

• Approximately two weeks of classroom-based training
• A supervised nesting period working closely with experienced team members
• Further assessment before progressing to independent work

Following training and nesting, you will work independently with ongoing support from your Team Leader and subject matter experts.

Working Hours The contact centre operates between 7:00 am and 7:00 pm, Monday to Friday.

You will work a two-week rotating roster, with your shift changing after each two-week roster period. Shifts may include:

• Early starts, such as 7:00 am
• Mid shifts, such as 9:00-10:00 am starts
• Later shifts, such as 11:00 am starts

Location & Work Arrangements This position is based in Newcastle, NSW.

Essential Requirements

• Excellent verbal and written communication skills
• Strong customer service skills and a professional manner
• Previous experience working in an office or professional environment
• Intermediate computer skills
• Confident typing and general computer navigation skills
• Strong email etiquette
• Proficient experience using Microsoft Office, particularly Outlook and Teams
• Previous government experience is desirable but not essential.
• Based in NSW