Call Centre Officer | NSW Government

SB Recruitment; Dubbo; On-site; AUD 39,000 - 52,000; Full time

Job summary

The NSW Government organisation in Dubbo is seeking motivated Call Centre Officers for a contract role through to 31 December 2026. You will handle phone and live-chat enquiries, deliver high-quality service, and support administrative tasks.

Based in Dubbo, you will process applications, maintain records, and use relevant systems with accuracy. Strong data entry and communication skills are essential, and government sector experience is desirable.

Qualifications

• Minimum 12 months' experience in admin or call-centre environments.
• Strong data entry and transaction-processing skills.
• Proficiency with administrative systems and Microsoft Office.
• Desirable experience in the government sector.
• Excellent written and verbal communication; attention to detail.

Responsibilities

• Respond to phone and live-chat enquiries and deliver high-quality customer service.
• Accurately process applications and data within required timeframes using relevant systems.
• Maintain accurate records of customer communications and feedback.
• Provide effective administrative support, including data entry, word processing and spreadsheets.
• Perform general administrative tasks to support team operations.

Skills

Data entry

Microsoft Office

Communication skills

Customer service

Admin systems

Tools

Ticketing platforms

Job description

The Company

Our client is a well-known NSW Government organisation committed to delivering exceptional customer experiences and making it easier for the community to access government services.

They are seeking enthusiastic and motivated Call Centre Officers to join their high-performing and dynamic team on an exciting contract opportunity until 31 December 2026, based in Dubbo.

The Job

Reporting through to a Team Leader, you will be responsible for the following duties:

• Respond to phone and live-chat enquiries and communicate effectively with internal and external stakeholders to deliver high-quality customer service.
• Accurately process applications and data within required timeframes using relevant systems.
• Maintain accurate records of customer communications and feedback.
• Provide effective administrative support, including data entry, word processing and spreadsheet use.
• Perform general administrative tasks to support team operations.

You

To qualify for this opportunity, you must have experience in the following areas and possess the personal qualities below:

• Minimum 12 months' experience in an admin or call-centre environments.
• Strong data entry and transaction-processing skills.
• Proficiency with administrative systems, ticketing platforms and Microsoft Office.
• Experience working in the government sector is desirable.
• Strong written and verbal communication skills.
• Demonstrated customer service skills with strong attention to detail.

Duration: Contract opportunity until 31 December 2026, based in Dubbo.