Call or Contact Centre Operator

Talent; Sydney; On-site; AUD 43,000 - 61,000; Full time

Job summary

Talent International is recruiting for Call or Contact Centre Operators to work in a NSW Government call centre based in Newcastle. These are full-time contract roles initially for 6 months with the view to extend, offering AU$37.50 per hour plus super.

Start date is 27/11/2026. Working hours are 7 hours per day, 35 hours per week, on a rotating roster from 7am to 7pm Monday to Friday (excluding public holidays). Immediate availability is preferred.

Qualifications

• Experience delivering high-quality customer service by phone, email, or in person.
• Proven ability to work in a busy call centre with multiple tasks.
• Strong communication and information-recording skills.
• Willingness to start immediately and commit to a 6-month contract (with extension).

Responsibilities

• Respond to customer inquiries via telephone, face-to-face, or written communications with accurate information.
• Update and maintain customer records in databases with accuracy and accessibility.
• Educate customers on their rights, requirements, and services to ensure compliance.
• Prepare documentation and correspondence in line with quality standards.
• Provide a range of administrative and support services to the team.

Skills

Customer service

Call centre

High-volume environment

Immediate availability

Tools

Salesforce

Job description

Talent International is currently recruiting for multiple Call or Contact Centre Operator s to work for an NSW Government call centre based in Newcastle. The positions are full-time contract roles initially 6-month contracts with the view to be extended and are paying $37.50 per hour plus superannuation.

Start Date: 27/11/2026

Working Hours: 7 hours per day / 35 hours per week

The successful contractors will be working on a 7am-7pm rotating roster Monday to Friday, excluding public holidays.

The successful contractors will be placed on a 2 week rotating roster – they will work the same shift for a 2 week period and will then transition to another shift.

They will never work the same shift for 2 consecutive rosters.

Contractor Central Typically roster an early start shift (e.g. 7am start) , then a mid-shift (e.g. 9 – 10am start) , then a late shift (e.g. 11am start)

We are looking for an experienced contact centre operator who has an extensive background in customer service, preferably within a call centre environment.

If you are an enthusiastic and passionate customer service officer and you enjoy interacting with customers over the phone to provide the best possible customer experience.

Key Responsibilities

• Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing as per organisational processes and standards.
• Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible.
• Educate client/customers on the rights and responsibilities of parties, requirements, and services to raise community awareness and ensure compliance with legislation and/or processes.
• Collect and compile information for and prepare documentation and correspondence in line with quality and organisational requirements.
• Provide a range of administrative and support services.

Essential Requirements

• Eligibility to work full-time in Australia.
• Previous experience in customer service is ESSENTIAL.
• Must be confident working in a high-volume call centre environment.
• Available to commence immediately.
• Salesforce experience is preferred but not essential.
• Government call centre experience is a bonus.

If you can demonstrate all the above and are available for an immediate start