Nsw Account Manager

Allied Express; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

Allied Express in Sydney is seeking an Account Manager to join our fast-paced logistics team. You will manage a portfolio of clients, build relationships and represent our brand while delivering customer-focused solutions.

Reporting to the State Sales & Customer Manager, you’ll drive growth, retain revenue, and ensure administration tasks are completed accurately. A self-motivated, problem-solving mindset will help you thrive in this role.

Qualifications

• Experience in Transport/Logistics or similar industry.
• At least 2 years in customer relationships.

Responsibilities

• Drive growth and retention of clients through portfolio management.
• Develop solutions and strategies to increase share of wallet.
• Carry out administration tasks related to customer accounts.
• Maintain and report account activity in CRM.
• Uphold health and safety in all operations.

Skills

Customer relationships

Negotiation

Active listening

Problem solving

Self-motivated

Growth mindset

Tools

CRM software

Job description

Allied Express has been a big part of the Australian Logistics market for 46 years. We’re undergoing a huge growth period and looking for a superstar to join our Sydney team in Account Management.

We’ve never been afraid to challenge the status quo and are proud of our ability to create our own talent. Whilst you may have previous experience in account management in logistics, we’re also keen to hear from you if have worked in other related industries.

We’re looking for someone that can build relationships, represent our brand and reinforce our strong customer commitment. You will be agile, enjoy being busy and be comfortable with all stakeholders.

This is a fast-paced role where no two days are the same. Training and support will be provided to ensure that you have the greatest opportunity of fulfilling your potential.

The Role

Reporting into the State Sales & Customer Manager, the primary responsibility of this role is to drive the achievement of growth and retention of clients through the management and development of portfolio accounts. You will work autonomously but also as part of the state Account Management team.

Key Objectives

• Retain existing customer revenue in line with company expectations
• Achieve growth and margin targets in line with company budgets
• Develop solutions and strategies to increase share of wallet
• Carry out and complete administration tasks related to the development and maintenance of customer accounts
• Uphold company culture and high standards
• Maintain and report account management activity in CRM
• Ensure health and safety is a priority in all operations and in line with Company Policy and Procedure

Qualifications & Experience

• Previous industry experience in Transport / Logistics or similar
• At least 2 years in customer relationships
• A self-motivated professional who is customer centric, eager to grow, and enjoys problem solving
• Strong listening and negotiation skills
• Constant willingness to develop