Key Account Manager - MEL/SYD/BRIS/ADEL.

Myfreight; Melbourne; Híbrido; AUD 85.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work arrangements

Gym membership discounts

Employee Assistance Program

Mental health support

Descripción de la vacante

Myfreight is seeking an experienced Account Manager in Australia with 3+ years in account management and 2+ years in logistics or freight. The role supports a national sales team from Melbourne, with flexibility to base in other cities and travel as required.

You will proactively manage key client accounts, build lasting relationships, and provide tailored freight solutions. Strong CRM and analytics skills are essential, along with a proactive, service-driven mindset.

Formación

• 3+ years in Account Management role.
• 2+ years in logistics or freight industry.
• 4PL experience valued but not mandatory.
• Proven ability to build and maintain strong client relationships.
• Strong problem-solving and analytical skills to address client needs.
• Proficiency with CRM software and data analysis tools.
• Proactive, solutions-oriented mindset with a commitment to service.

Responsabilidades

• Proactively manage and nurture a portfolio of key client accounts.
• Develop trust and strong relationships with clients through regular communication on and off site.
• Daily reporting of key performance metrics.
• Provide escalation and proactive handling of customer service enquiries.
• Manage carrier performance in line with SLA metrics.
• Identify opportunities to cross-sell and upsell freight services.
• Coordinate with internal teams to ensure seamless service delivery.
• Maintain records and provide detailed reporting on account activity.
• Maintain multi-level relationship maps and structured contact cadence.

Conocimientos

Account management

CRM software

Data analysis

Customer service

Relationship building

Descripción del empleo

Are you an experienced Account Manager with 4PL, freight or logistics experience?
Are you based in Melbourne, Sydney, Brisbane or Adelaide?
If you answered "YES" to both of the above, we'd like to talk to you!

As an Account Manager at Myfreight, you will play a pivotal role in maintaining and growing our valued customer relationships. You will provide support to the national sales department by effectively and proactively managing and being directly responsible for the success your accounts.

This full‑time position is based out of Melbourne OR can be based out of Sydney, Brisbane or Adelaide for those willing to work remotely and travel as required

A great opportunity to work closely with our clients, understand their unique needs, and provide tailored freight solutions that drive their business success.

What we're looking for

Minimum 3 years' experience in an Account Management role

Minimum 2 years experience within the logistics or freight industry

4PL experience is highly valued but not mandatory

Demonstrated ability to build and maintain strong, long‑lasting customer relationships

Strong problem‑solving and analytical skills to identify and address client needs

Proficiency in CRM software and data analysis tools

A proactive, solutions‑oriented mindset and a commitment to delivering exceptional customer service

Key responsibilities

Proactively manage and nurture a portfolio of key client accounts

Develop trust and strong relationships with clients through regular communication on and off site

Daily reporting of key performance metrics

Provide escalation as well as proactive attention to customer service enquiries

Management of carrier performance in line with SLA metrics

Identify or develop opportunities to cross‑sell and upsell our range of freight services

Management and lodging of Dangerous Goods/Compliance issues in line with Chain of Responsibility requirements

Collaborate with the wider team to ensure seamless service delivery

Maintain accurate records and provide detailed reporting on account activity

Maintain multi‑level relationship maps and a structured contact cadence for each account

Provide account analytics, reporting, and customer training on Myfreight systems and features

We care and we deliver. Our personal approach to both staff and customers makes Myfreight a genuinely great place to work

Love who you work with. We hire good people who are genuinely nice to be around

Immediate start availablewith comprehensive handover and training

Ongoing mentorship from a dedicated and experienced team

Employee wellbeing initiatives including mental health support and flexible work arrangements where possible, corporate gym membership rates to local health clubs, Employee Assistance Program for mental health support and exclusive company discounts through our HR platform.

About us

Myfreight is a leading provider of freight and logistics solutions in Australia. With over 30 years of industry experience, we pride ourselves on delivering reliable, efficient, and innovative services to our diverse range of customers. Our company culture is built on the values of integrity, teamwork, and a commitment to sustainability.

If you're an experienced Account Manager looking to join a dynamic and growing company, we'd love to hear from you.

*Please note: we can only accept applications with full working rights within Australia