Strategic Logistics Account Manager

National Logistics; Melbourne; On-site; AUD 80,000 - 105,000; Full time

Job summary

National Logistics Pty Ltd is seeking an Account Manager to grow existing relationships and deliver excellent service for our transport clients. You will work closely with senior management and operations to take the business into a new stage.

The role is suited to someone with an operations background who loves transport and is open to growth into a new position. Training and mentoring will be provided for the right person.

Qualifications

• Experience in account management, customer service or B2B client-facing roles.
• Excellent communication, relationship-building and problem-solving skills.
• High level of organisation and confidence managing multiple tasks.
• Comfortable working to targets and following structured processes.

Responsibilities

• Lead regular client meetings to build strong, trusted relationships.
• Work with clients to resolve challenges, improve their experience, and unlock new opportunities.
• Reconnect with inactive or down-trading clients and revitalise opportunities.
• Stay connected with your portfolio of clients through regular phone, in person and email communications.
• Update management on any at-risk customers.
• Tackle invoice queries, claims, quotes and escalations quickly and professionally.
• Source new business opportunities through lead generation.

Skills

Account management

Customer service

B2B client-facing

Communication

Relationship building

Problem solving

Organization

Job description

National Logistics Pty Ltd is seeking an Account Manager to grow existing relationships and deliver excellent service for our transport clients. You will work closely with senior management and operations to take the business into a new stage.

The role is suited to someone with an operations background who loves transport and is open to growth into a new position. Training and mentoring will be provided for the right person.