NOC Engineer - Network Reliability & Incident Response

AceStack; Redmond; On-site; AUD 143,000 - 174,000; Full time

Job summary

AceStack is seeking a NOC Engineer to join our on-site team in Redmond, WA. You will handle tier 1 support for software-defined network services, respond to incidents, and help deploy network capabilities across regions.

The role requires strong network troubleshooting, scripting ability, and familiarity with TCP/IP, DNS, routing, and cloud concepts. You will mentor peers and collaborate with cross-functional teams to ensure uptime and performance.

Qualifications

• Bachelor's degree in electrical engineering, computer engineering, or equivalent, or equivalent networking troubleshooting experience.

Responsibilities

• Respond to and upscale network-related incidents, diagnosing and troubleshooting connectivity, performance, and security issues.
• Support deployment and onboarding of network capabilities across regions, monitoring and testing new network infrastructure including satellites, gateways, and PoPs.
• Monitor and investigate network performance to ensure uptime and efficiency for customers.
• Build and enhance tools, develop best practices, and refine procedures to improve network operations.
• Manage Severity 2/3 tickets and participate in on-call rotations during business hours and weekends.
• Lead and mentor other Network Support Engineers with issue diagnosis and procedures.
• Collaborate with cross-functional teams including network, software, and security engineers.

Skills

4+ yrs exp

Scripting

Network troubleshooting

TCP/IP DNS

Cloud concepts

Education

Bachelor's degree in EE/CE or equivalent

Job description

AceStack is seeking a NOC Engineer to join our on-site team in Redmond, WA. You will handle tier 1 support for software-defined network services, respond to incidents, and help deploy network capabilities across regions.

The role requires strong network troubleshooting, scripting ability, and familiarity with TCP/IP, DNS, routing, and cloud concepts. You will mentor peers and collaborate with cross-functional teams to ensure uptime and performance.