Broadband Network Incident Engineer

ManpowerGroup; Redmond; On-site; AUD 105,000 - 150,000; Full time

Job summary

ManpowerGroup is seeking an experienced Network Technical Support Engineer in Redmond, WA to provide post-launch support for a broadband network provider. You will diagnose and resolve complex issues across access, IP, transport, and service layers, working closely with NOC and engineering teams.

The role emphasizes hands-on troubleshooting, root-cause analysis, and collaboration across multiple network domains to improve network stability after launch.

Qualifications

• Hands-on experience with network troubleshooting and incident management.
• Ability to analyze and resolve production broadband issues across Layer 2/3.

Responsibilities

• Provide post-launch technical support for broadband network issues.
• Diagnose and resolve complex network problems across access, IP, transport, and services.

Skills

Network engineering

Incident resolution

Troubleshooting

Packet capture analysis

Tools

Wireshark

tcpdump

Job description

ManpowerGroup is seeking an experienced Network Technical Support Engineer in Redmond, WA to provide post-launch support for a broadband network provider. You will diagnose and resolve complex issues across access, IP, transport, and service layers, working closely with NOC and engineering teams.

The role emphasizes hands-on troubleshooting, root-cause analysis, and collaboration across multiple network domains to improve network stability after launch.