Network Operations Center Engineer

AceStack; Redmond; On-site; AUD 143,000 - 174,000; Full time

Job summary

AceStack is seeking a NOC Engineer to join our on-site team in Redmond, WA. You will handle tier 1 support for software-defined network services, respond to incidents, and help deploy network capabilities across regions.

The role requires strong network troubleshooting, scripting ability, and familiarity with TCP/IP, DNS, routing, and cloud concepts. You will mentor peers and collaborate with cross-functional teams to ensure uptime and performance.

Qualifications

• Bachelor's degree in electrical engineering, computer engineering, or equivalent, or equivalent networking troubleshooting experience.

Responsibilities

• Respond to and upscale network-related incidents, diagnosing and troubleshooting connectivity, performance, and security issues.
• Support deployment and onboarding of network capabilities across regions, monitoring and testing new network infrastructure including satellites, gateways, and PoPs.
• Monitor and investigate network performance to ensure uptime and efficiency for customers.
• Build and enhance tools, develop best practices, and refine procedures to improve network operations.
• Manage Severity 2/3 tickets and participate in on-call rotations during business hours and weekends.
• Lead and mentor other Network Support Engineers with issue diagnosis and procedures.
• Collaborate with cross-functional teams including network, software, and security engineers.

Skills

4+ yrs exp

Scripting

Network troubleshooting

TCP/IP DNS

Cloud concepts

Education

Bachelor's degree in EE/CE or equivalent

Job description

Role: Network Operations Center (NOC) Engineer

Location: Redmond, WA (On-site)

FTE

Salary - $110k/Annum

Shift - Morning and evening- (Shift timing will be morning around 7 am to 2 or 3 pm (calculate 8 hours) or evening shifts 2 pm to 10 pm)

The Network Operations Center (NOC) team within Networking Software is responsible for tier 1 support for software defined network services. You'll join a growing team of network operations engineers supporting client’s network. Our services operate at scale and support workloads critical to customer network performance and availability, so a passion and discipline around operational excellence is key.

Key job responsibilities

• Respond to and upscale network-related incidents in a timely manner, diagnosing and troubleshooting network issues including connectivity problems, performance degradation, and security concerns
• Support deployment and onboarding of network capabilities across geographic regions, assisting in the monitoring, testing, and reporting of new network infrastructure including satellites, gateway sites, and points of presence
• Monitor and investigate network performance to ensure maximum efficiency and operational uptime for customers
• Build and enhance tools, develop best practices, and refine operational procedures to measurably improve network operations
• Manage severity 2 and 3 tickets while attending on-call rotations during business hours and weekends
• Lead and mentor other Network Support Engineers with network issue diagnosis and operating procedures
• Collaborate with cross-functional teams including network, software, and security engineers

Basic Qualifications

• 4+ years of software development, or 4+ years of technical support experience
• Experience scripting in modern program languages
• Experience troubleshooting and debugging technical systems
• Experience with network engineering for large-scale networks, including diagnosing network impacting issues
• Knowledge of internet fundamentals and cloud computing concepts
• Bachelor's degree in electrical engineering, computer engineering, or equivalent, or experience with networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related) at an advanced level

Preferred Qualifications

• Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP), or experience in SQL Server/MySQL and experience with automation and any version control tools
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience driving collaborative projects from conception to delivery
• Experience with satellite-based telecommunication networking