NOC Engineer - 1st Line Support (On-site Belfast)

Fibrus Networks Ltd; Tamworth; Vor Ort; AUD 66.000 - 99.000; Vollzeit

Zusammenfassung

Hyperfast is seeking a NOC Engineer (1st Line Support) to be the first point of contact for customers, resolving faults and outages. The role requires working a 24/7 rota across four days and being on site in Belfast, with responsibilities spanning fault triage, ticketing, and collaboration with deployments teams.

You will troubleshoot end-user issues, monitor alarms, and ensure incident resolution within SLAs, while maintaining a strong customer-focused approach and supporting order management

Qualifikationen

• Experience in a similar role.
• Understanding of network protocols.
• Solid networking principles including IPv4/IPv6/VLANs.
• Customer-centric approach.
• Knowledge of GPON.
• Service desk experience and ticket management is beneficial.
• CCNA desirable.

Aufgaben

• Act as first contact for technical support and fault resolution.
• Troubleshoot end-user faults and coordinate with deployment teams.
• Identify faults and engage relevant teams for assistance.
• Proactively manage alarms and outages.
• Own and manage incident tickets within SLAs.
• Assist other teams to resolve customer faults by phone.
• Handle order management.

Kenntnisse

NOC experience

Networking principles

IPv4/IPv6/VLANs

Customer focus

GPON knowledge

Service desk

Ticket management

CCNA desirable

Jobbeschreibung

Hyperfast is seeking a NOC Engineer (1st Line Support) to be the first point of contact for customers, resolving faults and outages. The role requires working a 24/7 rota across four days and being on site in Belfast, with responsibilities spanning fault triage, ticketing, and collaboration with deployments teams.

You will troubleshoot end-user issues, monitor alarms, and ensure incident resolution within SLAs, while maintaining a strong customer-focused approach and supporting order management