Luxury Front Desk Agent - Guest Experience Leader

73N97; Melbourne; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Staff discounts

Flexible working hours

Training programs

Employee assistance program

Referral incentives

Global hotel network

Job summary

The Ritz-Carlton, Melbourne is seeking a Front Desk Agent to warmly welcome guests, manage check-in/check-out, and deliver legendary service at a luxury property in Melbourne.

Leverage OPERA PMS and strong guest-relations skills to handle enquiries, reservations, and cash transactions. Join a dynamic front office team committed to excellence and growth within Marriott International’s Luxury portfolio.

Qualifications

• Experience with OPERA property management system or similar.
• Relevant experience in a similar role.
• Working rights in Australia.
• Enthusiastic to escalate your career.
• Self-motivated, driven and energized in a fast-paced environment.
• Armed with smart solutions and a can-do attitude.

Responsibilities

• Join our Ladies and Gentlemen and assist guests arriving and departing the hotel through the check in and departure process
• Handle general enquiries, going above and beyond with each guest experience
• Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings
• Support the front office team in general operational tasks
• Take guest reservations and perform cash handling & credit card responsibilities
• Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations

Skills

OPERA PMS

Front desk experience

Job description

The Ritz-Carlton, Melbourne is seeking a Front Desk Agent to warmly welcome guests, manage check-in/check-out, and deliver legendary service at a luxury property in Melbourne.

Leverage OPERA PMS and strong guest-relations skills to handle enquiries, reservations, and cash transactions. Join a dynamic front office team committed to excellence and growth within Marriott International’s Luxury portfolio.