Night Manager - QT Sydney

EVT - Entertainment | Ventures | Travel; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

50% off dining & stays

Movie ticket discounts

Seasonal perks at Thredbo

Rapid career growth

Paid parental leave

Base salary $83,370

Job summary

EVT is seeking a Night Manager on Duty to oversee hotel operations during the night shift, ensuring security, WHS compliance, service standards, and smooth coordination with departments across the hotel. You will lead a night team to maintain quality and guest satisfaction.

This role requires hands-on leadership, strong guest service, and proficiency with front office systems and night audit procedures. EVT offers strong career growth, day‑one perks, and a competitive base salary.

Qualifications

• Experience in front office or overnight hotel operations as the manager on duty.
• Strong guest service with proactive problem resolution.
• Proficient in front office systems, night audit processes, and hotel PMS.

Responsibilities

• Oversee and manage hotel operations during the night shift.
• Deliver exceptional guest service from check-ins to concerns.
• Complete the night audit with accurate revenue posting.
• Supervise night team and ensure policy adherence.
• Coordinate with Housekeeping, Reservations and Maintenance.
• Handle guest feedback promptly and escalate as needed.
• Fulfill guest requests and follow up with relevant departments.

Skills

Night manager on duty

Guest service

Front office systems

Night audit

Tools

PMS software

Job description

About EVT

QTSydney is part of EVT, one of Australasia’s market‑leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.

QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of ‘unexpected and unrequested’, with every guest engagement presenting an opportunity to delight, and every QT property inspired by local influence with signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award‑winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year‑round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you.

Key Responsibilities

• Oversee and manage all hotel operations during the night shift, ensuring security, work health & safety, service standards, and smooth departmental coordination.
• Deliver exceptional guest service, including check‑ins/outs, responding to concerns, and ensuring all requests are actioned and followed through.
• Complete the night audit process accurately, ensuring all revenue and payments are posted, balanced, and supported with correct documentation.
• Supervise night team members, maintaining communication, performance standards, and adherence to operational policies and procedures.
• Work collaboratively with Housekeeping, Reservations, and Maintenance to ensure rooms and guest needs are prepared and delivered accurately.
• Maintain operational readiness by completing opening/closing duties, protecting equipment, and supporting other departments when required.
• Handle guest comments and complaints with tact, urgency and genuine care, escalating pertinent feedback to management.
• Action guest messages and special requests promptly, coordinating with relevant departments and following up until fulfilled.

What You’ll Bring

• Previous experience in front office or overnight hotel operations acting as the manager on duty.
• Strong guest service capability, with expertise in anticipating needs and resolving issues with tact, diplomacy, and urgency.
• Highly proficient in front office systems, night audit processes, and hotel property management software.
• Experienced in accurate financial reconciliation, including posting revenue, balancing payments, and identifying discrepancies.
• Well‑developed communication and leadership skills, supervising night staff and maintaining effective inter‑departmental collaboration.
• Comprehensive knowledge of WH&S guidelines, hotel operational procedures, and local area information relevant to guest experience.

How You Work

• Inclusive leader — values diverse perspectives; builds belonging.
• Hands‑on and non-hierarchical — leads from the front.
• Resilient and solutions‑focused — stays calm, moves fast.
• Growth mindset — learns, shares, and levels up others.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.
• Base salary of $83,370

We welcome applicants from all backgrounds.