Night Manager - Mercure Melbourne Southbank

Mercure Hotels; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

Accor's Mercure Melbourne Southbank is seeking a energetic Full-Time Night Manager to oversee overnight operations, ensure guest satisfaction, and safeguard property. You will supervise night-shift staff, handle inquiries, and drive seamless check-ins/outs.

You will audit revenues, maintain security procedures, and assist management with balance checks and reporting. The role requires flexibility for a 7-day roster and strong communication and problem-solving skills.

Qualifications

• Guest-focused in a fast-paced environment.
• Clear written and verbal communication skills.
• RSA & First Aid certification or willingness to obtain prior to starting.
• Willingness to work a 7-day overnight roster.

Responsibilities

• Complete audits of daily revenue and postings, making adjustments where needed.
• Collate paperwork and reports for finance and management.
• Provide efficient guest services including check in/out and hotel information.
• Settle and maintain guest accounts, ensuring cashiering is accurate.
• Maintain security procedures to ensure guest confidentiality and safety.
• Uphold high standard of professionalism on shift.
• Assist the Operations Manager and General Manager with balance procedures.
• Support Food & Beverage duties as required, including prep and service areas.

Skills

Guest focus

Adaptability

Communication

RSA/First Aid

Tools

Microsoft Outlook

Microsoft Office

Opera

Job description

Company Description

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.

Company Description

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.

This 4-star property, Mercure Melbourne Southbank, welcomes all guests, whether for business or leisure, short or long stay. Offering the ultimate location on the doorstep of the stunning Yarra River and next door to iconic landmarks Queen Victoria Gardens, National Gallery of Victoria, Flinders Street, Collins Street and hidden alleyways, it’s the perfect base for any stay and to work.

The hotel features 24 hour reception, 275 spacious and modern accommodation rooms, each with kitchenette, air conditioning, free WiFi, tea and coffee facilities and bathroom amenities for ultimate convenience.

Job Description

We are seeking an energetic and enthusiastic Full-Time Night Manager to ensure the smooth and efficient running of the Hotel's overnight operation, ensuring maximum guest satisfaction as well as the safety and security of the property.

What will you be doing?

• Complete audits of daily revenue and postings, making adjustments where needed
• Collate paperwork and reports for finance and management
• Provide efficient guest services including check in/out, request handling and providing hotel information
• Settle and maintain guest accounts, ensuring cashiering is accurate
• Maintain strict security procedures to ensure guest confidentiality and safety
• Maintain the hotels standard of professionalism
• Be analytical and possess an eye for detail
• Assist the Operations Manager and General Manager in a variety of check and balance procedures
• Assist with Food & Beverage duties as required including food production and service, beverage production and service and cleaning of prep and service areas.

Qualifications

Your Skills and experience include:

• Guest obsessed focus with the ability to flex in a fast paced and ever changing environment
• Ability to navigate through change and provide quick thinking solutions should problems arise
• Clear and confident communication skills – both written and verbal
• Knowledge of Microsoft Outlook, Microsoft Office and Opera preferred
• Valid RSA & First Aid or willingness to obtain prior to starting
• Flexibility to work a 7-day roster on the over night shift

Additional Information

What’s In It For You

• An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
• Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
• Work alongside passionate industry professionals
• Be mentored by experienced Accor Hospitality professionals who want to see you succeed!