Night Operations Lead – Front Office & Audit

Accorhotel; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Discounted accommodation and F&B

Complimentary car parking

Dry cleaning

Annual service recognition

Accor partner benefits

Industry-leading leave policies

Employee Assistance Program

Growth opportunities across Accor

Job summary

Pullman Sydney Airport is seeking an Assistant Night Manager to join the Front Office team, reporting to the Front Office Manager. You will oversee hotel operations during the night shift, ensuring guest experiences, operational efficiency and a safe environment.

Working hours are primarily 11:00 PM to 7:00 AM, including weekends and public holidays as required. Located near Mascot train station, the hotel offers a supportive workplace within the Accor network.

Qualifications

• Previous Front Office supervisory or leadership experience in hospitality.
• Excellent communication and problem-solving skills.
• Ability to manage overnight hotel operations independently.
• Strong attention to detail and financial accuracy.

Responsibilities

• Lead Night Audit and Front Office operations during overnight shifts.
• Deliver exceptional guest service and handle enquiries and requests.
• Complete Night Audit procedures and daily financial reconciliations.
• Manage guest arrivals, departures and room allocations.
• Ensure security procedures and emergency response protocols are followed.
• Act as senior overnight hotel representative and make operational decisions.

Skills

Front Office leadership

Night audit procedures

Guest service

Communication

Tools

Opera PMS

Job description

Pullman Sydney Airport is seeking an Assistant Night Manager to join the Front Office team, reporting to the Front Office Manager. You will oversee hotel operations during the night shift, ensuring guest experiences, operational efficiency and a safe environment.

Working hours are primarily 11:00 PM to 7:00 AM, including weekends and public holidays as required. Located near Mascot train station, the hotel offers a supportive workplace within the Accor network.