Front Office Duty Manager: Guest Experience Leader

Accorhotel; Sydney; Sur place; AUD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Mentoring by Front Office Manager

Discounted Accor stays & F&B worldwide

Complimentary dry cleaning & parking

Service recognition & tenure programs

Progressive leave policies

Employee Assistance Program

Résumé du poste

Pullman Sydney Airport is seeking a Full Time Front Office Assistant (Duty) Manager to lead the Front Office team and uphold guest service excellence.

You will drive loyalty sign ups, manage guest interactions, and support operations across the hotel. This role reports to the Front Office Manager and requires flexible shifts, including weekends and public holidays, with a strong emphasis on Accor and Pullman standards.

Qualifications

• Experience in a similar hotel role and industry.
• Strong communication and relationship-building skills.
• Energetic, entrepreneurial spirit with drive and ambition.
• Flexibility to work varied shifts, including weekends and holidays.
• Eligible to work in Australia.

Responsabilités

• Act as a role model for the Front Office team.
• Drive loyalty sign ups in line with targets and initiatives.
• Lead by example in guest interactions, being proactive.
• Resolve guest complaints promptly and effectively.
• Assist with check-in and check-out procedures.
• Support other hotel areas during peak times.
• Ensure health and safety of guests and staff.
• Maintain professional presentation as an ambassador.
• Uphold Accor and Pullman brand standards.

Connaissances

Guest relations

Communication

Team leadership

Shift management

Outils

Fidelio

Opera PMS

hotSOS

Description du poste

Pullman Sydney Airport is seeking a Full Time Front Office Assistant (Duty) Manager to lead the Front Office team and uphold guest service excellence.

You will drive loyalty sign ups, manage guest interactions, and support operations across the hotel. This role reports to the Front Office Manager and requires flexible shifts, including weekends and public holidays, with a strong emphasis on Accor and Pullman standards.