Night Manager - The Capitol Hotel

EVT Group; Sydney; Sur place; AUD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

50% off dining and stays across EVT

Movie tickets and cinema discounts

Seasonal perks at Thredbo

Rapid career growth across EVT network

Paid parental leave

Résumé du poste

EVT Group is seeking a Night Manager for the Capitol Hotel, Sydney, Australia, to lead the overnight operations and guest service. You will supervise the night team, ensure security, perform the night audit, and coordinate with housekeeping, reservations, and maintenance.

Ideal candidates will have front office or overnight hotel experience, strong guest service skills, and proficiency with hotel PMS software. The role offers a path for rapid career growth and covers all EVT properties.

Qualifications

• Experience in front office or overnight hotel operations is required.
• Proven guest service excellence and the ability to resolve issues with tact and urgency.
• Strong understanding of night audit processes and financial reconciliation.

Responsabilités

• Oversee and manage all hotel operations during the night shift.
• Deliver exceptional guest service including check-ins/outs and addressing concerns.
• Complete the night audit, balance revenue, and ensure proper documentation.
• Supervise night team members and coordinate with other departments.
• Collaborate with Housekeeping, Reservations, and Maintenance to meet guest needs.
• Run opening/closing duties and protect equipment.

Connaissances

Front office

Night audits

Leadership

Guest service

WH&S knowledge

Outils

Hotel PMS software

Description du poste

About EVT: The Capitol Hotel is part of EVT, one of Australasia's market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It's why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.

The Independent Collection is a curated selection of hotels, each of which lives up to an exacting standard to offer travellers the best of luxury, elevated, urban, comfort and social experiences. While every hotel celebrates its own unique brand & experience, together the Independent Collection shares a passion for one-of-a-kind experiences, service and quality.

EVT has an endless range of roles and careers paths to explore across over 140entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges,Atura,LyLo, Independent CollectionandAustralia's most lovedyear roundalpine resort,Thredbo.Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Onceyou'rein,theresno limits on where your career could take you.

Key Responsibilities

We are looking for a Night Manager that is available to work 3 days a week from11PM - 7AM.

• Oversee and manage all hotel operations during the night shift, ensuring security, service standards, and smooth departmental coordination.
• Deliver exceptional guest service, including check‑ins/outs, responding to concerns, and ensuring all requests are actioned and followed through.
• Complete the night audit process accurately, ensuring all revenue and payments are posted, balanced, and supported with correct documentation.
• Supervise night team members, maintaining communication, performance standards, and adherence to operational policies and procedures.
• Work collaboratively with Housekeeping, Reservations, and Maintenance to ensure rooms and guest needs are prepared and delivered accurately.
• Maintain operational readiness by completing opening/closing duties, protecting equipment, and supporting other departments when required.

What You'll Bring

• Previous experience in front office or overnight hotel operations acting as the manager on duty.
• Strong guest service capability, with expertise in anticipating needs and resolving issues with tact, diplomacy, and urgency.
• Highly proficient in front office systems, night audit processes, and hotel property management software.
• Experienced in accurate financial reconciliation, including posting revenue, balancing payments, and identifying discrepancies.
• Well-developed communication and leadership skills, supervising night staff and maintaining effective inter-departmental collaboration.
• Comprehensive knowledge of WH&S guidelines, hotel operational procedures, and local area information relevant to guest experience.

How You Work

• Inclusive leader - values diverse perspectives; builds belonging.
• Hands-on and non-hierarchical - leads from the front.
• Resilient and solutions-focused - stays calm, moves fast.
• Growth mindset - learns, shares, and levels up others.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels - QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

We welcome applicants from all backgrounds