Night Manager: Lead Overnight Front Office & Guest Excellence

Dorsett Gold Coast Hotel; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Job summary

Dorsett Gold Coast is seeking an experienced Night Manager to lead our overnight operations and ensure top-tier service around the clock. Reporting to the Front Office Manager, you will supervise the overnight Front Office team, handle guest inquiries, and manage night audits and system rollovers.

With strong leadership, communication and problem-solving skills, you will maintain service standards, respond to incidents, and upsell opportunities within the Night program to enhance revenue while

Qualifications

• Proven leadership in hotel front office environments.
• Strong knowledge of front office procedures and guest service.
• Experience leading overnight teams and delivering consistent service.

Responsibilities

• Oversee overnight hotel operations, ensuring exceptional service and standards.
• Lead overnight Front Office team and provide guidance across shifts.
• Manage night audit procedures and ensure accurate financial reconciliations.
• Handle guest inquiries, complaints and service recovery while maintaining calm under pressure.

Skills

Leadership

Front Office operations

Guest service excellence

Communication skills

Night management

Tools

Opera PMS

Job description

Dorsett Gold Coast is seeking an experienced Night Manager to lead our overnight operations and ensure top-tier service around the clock. Reporting to the Front Office Manager, you will supervise the overnight Front Office team, handle guest inquiries, and manage night audits and system rollovers.

With strong leadership, communication and problem-solving skills, you will maintain service standards, respond to incidents, and upsell opportunities within the Night program to enhance revenue while