Overnight Front Office Lead – Pre-Opening Hotel Team

AC Hotels by Marriott; Gold Coast City; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Marriott hotel discounts worldwide

Global career and development

Wellbeing programs

Inclusive workplace

Grow with Marriott

Job summary

AC Hotel by Marriott Gold Coast invites you to join our pre-opening team as Assistant Night Manager. You’ll lead overnight Front Office operations, ensure smooth guest arrivals and departures, and uphold our high standards for safety and service.

You’ll be a calm, trusted presence for guests and Family Members, coordinating with Security, Finance and other departments, while coaching the night team and upholding Marriott policies.

Qualifications

• Previous Front Office or hotel supervisory experience.
• Strong confidence with guest recovery and problem solving.
• Excellent attention to detail and accuracy.
• A calm, composed approach when making decisions.
• Strong communication and leadership skills.
• Experience with hotel systems and cashiering processes.
• Flexibility to work overnight shifts, weekends and public holidays.

Responsibilities

• Lead and support overnight Front Office operations.
• Ensure smooth guest arrivals, departures, billing and payment processes.
• Respond to guest requests and resolve issues with professionalism and care.
• Complete night audit, cashiering, reports and end-of-shift procedures accurately.
• Support the team with coaching, training and day-to-day guidance.
• Maintain strong communication with Security, Finance and operational departments.
• Ensure Marriott policies, safety standards and quality expectations are consistently followed.
• Create a welcoming, polished and effortless guest experience throughout the night.

Skills

Front Office supervision

Guest recovery

Attention to detail

Leadership

Communication

Overnight operations

Cashiering processes

Hotel systems

Job description

AC Hotel by Marriott Gold Coast invites you to join our pre-opening team as Assistant Night Manager. You’ll lead overnight Front Office operations, ensure smooth guest arrivals and departures, and uphold our high standards for safety and service.

You’ll be a calm, trusted presence for guests and Family Members, coordinating with Security, Finance and other departments, while coaching the night team and upholding Marriott policies.