Assistant Night Manager – Melbourne

Meriton Suites; City of Melbourne; On-site; AUD 65,000 - 85,000; Full time

Job summary

Meriton Suites Melbourne is seeking an Assistant Night Manager to support the Night Manager and represent Meriton Suites in the absence of the Hotel Manager, ensuring guest safety and staff wellbeing across night operations.

You will undertake front desk duties including check-ins/outs, guest enquiries, and complaint handling, supervise and train staff, audit procedures, and occasionally cover AM/PM shifts.

Full Australian working rights required.

Qualifications

• Strong guest service mindset and ability to remain calm under pressure.
• Proactive, autonomous decision-making with a professional presentation.
• Excellent team player with a focus on guest and colleague experience.

Responsibilities

• Support Night Manager in overall supervision of the hotel.
• Solely represent Meriton Suites in the absence of the Night Manager's days off.
• Ensure the safety and wellbeing of all guests and colleagues.
• Greeting and welcoming our guests.
• Management and training of staff.
• Check-in and check-out of guests.
• Complaint handling and resolution.
• Ensuring relevant front desk tasks are actioned and completed.
• Attend to guest enquiries, requests and follow-ups if required.
• Preparation and set up for the following day.
• Guest accounting.
• Auditing.
• Occasional covering of AM/PM shifts when required.

Job description

Meriton Suites currently has an opportunity available for a Assistant Night Manager to join our dynamic Melbourne property.

About the Role

As the Assistant Night Manager you will support the Night Manager to represent Meriton Suites in the absence of the Hotel Manager. You will play a key role in ensuring the safety and wellbeing of all guests and staff.

Your Key Responsibilities:

• Support Night Manager in overall supervision of the hotel


• Solely represent Meriton Suites in the absence of the Night Manager's days off


• Ensure the safety and wellbeing of all guests and colleagues


• Greeting and welcoming our guests


• Management and training of staff


• Check-in and check-out of guests


• Complaint handling and resolution


• Ensuring relevant front desk tasks are actioned and completed


• Attend to guest enquiries, requests and follow-ups if required


• Preparation and set up for the following day


• Guest accounting


• Auditing


• Occasional covering of AM/PM shifts when required

Your Attributes:

• Confident and able to work under pressure


• Proactive and able to make decisions autonomously


• Professionally presented


• A genuine passion for guest and colleague experience


• Well organised with a meticulous eye for detail


• Cultivates a positive team culture

Why Meriton Suites?

• Australia’s largest owner-operator of apartment-style hotel suites, with 23 locations and 6,204 suites nationally


• Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne


• ‘Merit Academy’ our online training platform to further develop your skills and knowledge


• Paid Parental leave


• Access to Employee Assistance Program (EAP) to provide professional and personal advice


• Friends and Family discounts


• Team activities and social events


• Induction program for all new starters

Full Australian working rights required.