Night Manager — Guest Experience & Security Lead

Accor; Brisbane; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

ALL Loyalty Program

Learn Your Way

Build Your Network

Worldwide Opportunities

Job summary

FV by Peppers Brisbane is seeking a Night Manager to oversee hotel operations from 11pm to 7am at Fortitude Valley. You will be the nightly point of contact, handle guest inquiries, maintain security, and support the daytime team with handover.

Ideal candidates bring experience in Night Audit or Accounts, a proactive, customer-centric approach, and a detailed eye for nightly revenue reporting. Accor benefits apply as part of the role.

Qualifications

• Night Audit and/or Accounts experience valued.
• Independent, positive demeanor and self-motivated.
• Commitment to customer service with nightly front office skills.
• Proactive in creating memorable guest experiences.
• Keen eye for detail in nightly revenue capture and reporting.

Responsibilities

• Manage nightly hotel operations and ensure safety during shift.
• Deliver continuous service, handling check-ins/outs and inquiries.
• Oversee reception desk, night audit and reporting procedures.
• Uphold overnight security standards.
• Assist daytime team with handover and prep.

Skills

Night Audit

Guest Services

Security minded

Independent worker

Attention to detail

Customer service

Job description

FV by Peppers in the heart of Brisbane's vibrant entertainment precinct, Fortitude Valley comprises of one and two bedroom apartments, a uniquely heated u-shaped skyline pool, cinema, state of the art gym, yoga retreat and tropical outdoor lounge area for guests to experience. You will never run out of things to do on your days off in Brisbane. Hike to hidden waterfalls, saviour culinary experiences at restaurants and rooftop bars or engage your senses in captivating art exhibitions and live theatre performances.

Purpose

As the Night Manager, you will ensure the property runs smoothly from 11pm to 7am. During these night time hours when most guests are asleep, you serve as the reliable point of contact, addressing late-night guest inquiries, maintaining security, and managing minor maintenance matters, all to uphold the hotel's exceptional reputation.

Primary Responsibilities

• Manage nightly hotel operations and ensure the safety of all individuals on the premises during your shift
• Deliver continuous customer service throughout the evening, encompassing check-ins, checkouts, and addressing guest inquiries
• Manage the reception desk and oversee night audit and reporting procedures
• Uphold overnight property security standards
• Assist in preparing for the daytime team's operations
  
  

Skills And Experience

• Previous experience in Night Audit and/or Accounts is highly valued, as this role can serve as a stepping-stone to various opportunities in operations or finance
• A positive demeanour and capable of working independently
• Hold a sincere commitment to customer service, and the technical proficiency to execute nightly front office transaction audits
• Quick thinking, customer-centric trouble shooter with a proactive approach to crafting and delivering memorable guest experiences
• A keen eye for detail to ensure accurate daily revenue capture and reporting
  
  

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
  
  

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.