Night Front Desk Host – Heartist-Driven Guest Experience & Upsell

Accor; Western Australia; On-site; AUD 45,000 - 60,000; Full time

Job summary

Accor is seeking a Front Office/Guest Services team member in Western Australia. You will check guests in and out, greet guests warmly, and provide accurate information on local attractions while maintaining brand standards.

Proficiency with Microsoft Office and Opera Cloud, plus a flexible 7-day roster, are essential. Join the Heartist culture and contribute to outstanding hospitality and guest satisfaction.

Qualifications

• Previous customer service experience, preferably in a Hotel environment.
• Strong knowledge of computer systems including Microsoft Office and preferably in Opera Cloud.

Responsibilities

• Check guests in and out of the property accurately and in a timely manner.
• Greet all guests in a friendly manner and use guest names at all times.
• Handle guest enquiries and provide information on local attractions and directions.
• Take reservations as required in the absence of the Reservations Manager.
• Answer all telephone calls within three rings professionally.
• Record guest comments for the Head of Department.
• Document all transactions and alterations to accounts.
• Collect payment of accounts and issue receipts accordingly.
• Ensure guest details are updated in the PMS system and loyalty program briefed.

Skills

Customer service

Communication

Time management

Multitasking

Tools

Opera Cloud

Microsoft Office

Job description

Accor is seeking a Front Office/Guest Services team member in Western Australia. You will check guests in and out, greet guests warmly, and provide accurate information on local attractions while maintaining brand standards.

Proficiency with Microsoft Office and Opera Cloud, plus a flexible 7-day roster, are essential. Join the Heartist culture and contribute to outstanding hospitality and guest satisfaction.