Guest Service Agent All Rounder (Full Time)

Accor; Sydney; Vor Ort; AUD 39.000 - 58.000; Vollzeit

Benefits dieser Stelle

Hotel discounts

Career development

Global network

Zusammenfassung

Accor is seeking a Front Office Superstar as a Full-Time Guest Service Agent All Rounder to join our luxury team. You will welcome guests, manage check-in/check-out, handle requests and deliver memorable experiences with warm, responsive service.

The role emphasizes guest satisfaction, coordination with Food & Beverage and Housekeeping, and proficient handling of inquiries by phone and email. Weekend and holiday shifts are expected; full-time work rights in Australia are required.

Qualifikationen

• A natural ability to authentically connect with people.
• Excellent time management skills.
• Exceptional communication skills.
• Previous Front Office experience within a luxury environment is desirable.
• Previous experience with Opera or Opera Cloud is favourable.
• Flexibility to work various shifts including weekends, evenings and public holidays.
• Candidates to have Full time work rights in Australia.

Aufgaben

• Welcoming guests to the hotel whilst providing prompt, courteous and efficient check-in and check-out.
• Assisting guests with requests and creating memorable experiences.
• Ensuring timely and efficient delivery of guest amenities and ensuring the security of our guests and their possessions.
• Assisting in-house and external guests via telephone calls and email enquiries.
• Daily liaison with inter-departments such as food & beverage and housekeeping for guest movements, requests and activities.
• Meeting and exceeding guest expectations and confident handling of customer complaints in an efficient and proactive manner.

Kenntnisse

Guest service

Front desk

Communication skills

Time management

Hospitality

Weekend shifts

Opera

Tools

Opera

Jobbeschreibung

Job Description

We currently have an opportunity for Front Office Superstar to join our fun and highly performing Front Office team as Full-Time Guest Service Agent All Rounder. As a Guest Service Agent All Rounder, your mission is to ensure our guests enjoy their stay with us by providing warm, responsive and luxury service.

Duties include but not limited to:

• Welcoming guests to the hotel whilst providing prompt, courteous and efficient check-in and check-out.
• Assisting guests with requests and creating memorable experiences.
• Ensuring timely and efficient delivery of guest amenities and ensuring the security of our guests and their possessions.
• Assisting in-house and external guests via telephone calls and email enquiries.
• Daily liaison with inter-departments such as food & beverage and housekeeping for guest movements, requests and activities.
• Meeting and exceeding guest expectations and confident handling of customer complaints in an efficient and proactive manner.

This role falls under HIGA Level 3, with the following rates: Monday to Friday $27.97, Saturday $34.96 and Sunday $41.96.

Qualifications

What we are looking for:

• A natural ability to authentically connect with people.
• Excellent time management skills.
• Exceptional communication skills.
• Previous Front Office experience within a luxury environment is desirable.
• Previous experience with Opera or Opera Cloud is favourable.
• Flexibility to work various shifts including weekends, evenings and public holidays.
• A passion for hospitality and enthusiasm for people.
• Candidates to have Full time work rights in Australia.

Additional Information

Why work for Accor?

• Exclusive Heartist benefits, including worldwide hotel discounts.
• Career development with one of the world’s leading hospitality groups.
• Opportunities to grow within your property and across Accor’s global network!