Luxury Front Desk & Guest Service Agent — Full-Time

Accor; Sydney; On-site; AUD 39,000 - 58,000; Full time

Benefits offered by this job

Hotel discounts

Career development

Global network

Job summary

Accor is seeking a Front Office Superstar as a Full-Time Guest Service Agent All Rounder to join our luxury team. You will welcome guests, manage check-in/check-out, handle requests and deliver memorable experiences with warm, responsive service.

The role emphasizes guest satisfaction, coordination with Food & Beverage and Housekeeping, and proficient handling of inquiries by phone and email. Weekend and holiday shifts are expected; full-time work rights in Australia are required.

Qualifications

• A natural ability to authentically connect with people.
• Excellent time management skills.
• Exceptional communication skills.
• Previous Front Office experience within a luxury environment is desirable.
• Previous experience with Opera or Opera Cloud is favourable.
• Flexibility to work various shifts including weekends, evenings and public holidays.
• Candidates to have Full time work rights in Australia.

Responsibilities

• Welcoming guests to the hotel whilst providing prompt, courteous and efficient check-in and check-out.
• Assisting guests with requests and creating memorable experiences.
• Ensuring timely and efficient delivery of guest amenities and ensuring the security of our guests and their possessions.
• Assisting in-house and external guests via telephone calls and email enquiries.
• Daily liaison with inter-departments such as food & beverage and housekeeping for guest movements, requests and activities.
• Meeting and exceeding guest expectations and confident handling of customer complaints in an efficient and proactive manner.

Skills

Guest service

Front desk

Communication skills

Time management

Hospitality

Weekend shifts

Opera

Tools

Opera

Job description

Accor is seeking a Front Office Superstar as a Full-Time Guest Service Agent All Rounder to join our luxury team. You will welcome guests, manage check-in/check-out, handle requests and deliver memorable experiences with warm, responsive service.

The role emphasizes guest satisfaction, coordination with Food & Beverage and Housekeeping, and proficient handling of inquiries by phone and email. Weekend and holiday shifts are expected; full-time work rights in Australia are required.