Front Desk Hero: Guest Experience Specialist

Accor; Adelaide; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Staff discount ALL Heartists

Annual Service Recognition

Tenure Recognition

Living on Site Provisions

Job summary

Accor is seeking a Front Office professional in Adelaide to deliver passionate, guest-focused service across a casual, permanent setup. You will check guests in/out, answer enquiries, handle bookings, and upsell while maintaining accurate records and a welcoming front desk presentation.

Ideal candidates bring hotel operations enthusiasm, strong communication, and the ability to work a flexible 7-day schedule within a supportive Accor Heartist culture. Training and staff benefits apply.

Qualifications

• Previous customer service experience, preferably in a Hotel environment.
• Strong knowledge of computer systems including Microsoft Office and Opera Cloud.
• The ability to work a flexible 7-day roster.
• Exemplary written and verbal communication skills.
• Well-presented with a natural ability to build rapport both in person and over the telephone.
• Strong focus and passion for hotel operations.
• Ability to deliver excellent customer service.
• Ability to provide prompt and efficient service including upselling advantageous.
• Self-motivated with positive and professional attitude.
• Proven ability to multi-task, work under pressure, and think on your feet.

Responsibilities

• Provide passionate, knowledgeable and friendly service to external and internal guests at all times.
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features.
• Check guests in and out of the Property accurately and in a timely manner.
• Greet all guests that come into contact with the Front Office department in a friendly manner, ensuring that the guest name is used at all times.
• Handle guest enquiries and provide information on local attractions - give directions as required.
• Take reservations as required in the absence of the Reservations Team.
• Answer all telephone calls within three rings in a professional manner according to brand standard.
• Organise and distribute the delivery of guest messages and mail.
• Record guest comments for the information of the Head of Department.
• Set up guest accounts accurately.
• Reconcile cashier floats at the completion of each shift maintaining an accurate float.
• Document all transactions and alterations to accounts.
• Carry out transactions foreign currency accurately.
• Collect payment of accounts and issue receipts accordingly.
• Ensure all guest details are fully updated on PMS system to ensure Property information is correct.
• Ensure guests who are not Accor ALL members are briefed on features and benefits and signed up to the loyalty program.
• Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service.

Skills

Customer service

Communication skills

Flexible rostering

Tools

Microsoft Office

Opera Cloud

Job description

Accor is seeking a Front Office professional in Adelaide to deliver passionate, guest-focused service across a casual, permanent setup. You will check guests in/out, answer enquiries, handle bookings, and upsell while maintaining accurate records and a welcoming front desk presentation.

Ideal candidates bring hotel operations enthusiasm, strong communication, and the ability to work a flexible 7-day schedule within a supportive Accor Heartist culture. Training and staff benefits apply.