Front Office Manager

Ibis Styles; Hobart; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

ALL Loyalty Program

Learn Your Way training

Dynamic hotel environment

Service anniversaries recognition

Job summary

Ibis Styles Hobart is seeking an experienced Front Office Manager to lead the front office team and deliver exceptional guest experiences at our Hobart property.

You will drive operational excellence, manage staffing and rosters, and collaborate with Reservations to optimise inventory and yield. The role requires a calm, strategic leader with strong communication skills and a passion for continuous improvement.

Qualifications

• You’ll have a minimum of two years' experience leading a front office team as a Front Office Manager, or in a comparable hospitality leadership role.
• A solid foundation in hotel operations, backed by at least five years' experience within Front Office.
• Strong operational knowledge of Front Office procedures and Opera PMS.
• Experience in forecasting, budgeting, and revenue management principles.
• Demonstrated ability to manage rosters and labour costs while maintaining service excellence.
• A confident and approachable leader who can motivate, engage and inspire high-performing teams.
• Exceptional communication skills, with a passion for coaching and developing others.
• Calm under pressure, solutions-focused, and committed to delivering outstanding guest experiences.
• Highly organised, tech-savvy, and driven by continuous improvement and efficient ways of working.
• Flexibility to work a variety of shifts, including weekends, evenings and public holidays.

Responsibilities

• Lead and oversee all Front Office operations, creating exceptional guest experiences and ensuring alignment with brand standards.
• Take ownership of the day-to-day performance of the Front Office, driving operational excellence and team engagement.
• Drive continuous improvement across guest satisfaction, colleague experience and financial performance.
• Champion key performance metrics, including RPS, NPS, loyalty programme enrolments and upselling initiatives.
• Ensure seamless guest arrivals and departures through effective room allocation, planning and front desk leadership.
• Work closely with the Reservations team to optimise inventory, maximise yield and support commercial outcomes.
• Deliver personalised guest experiences by managing VIP arrivals, group movements and special requests.
• Oversee Front Office systems, reporting and operational processes, ensuring accuracy and efficiency.
• Prepare forecasts and reporting, ensuring compliance with financial, audit and operational requirements.
• Lead, coach and develop a high-performing team while embedding Accor's Heartist values and culture.
• Foster a positive, collaborative and guest-focused team environment.
• Ensure all emergency communication and safety procedures are understood, maintained and followed.

Skills

Front Office leadership

Operations management

Forecasting & budgeting

Revenue management

Communication coaching

Team motivation

Opera PMS

Tools

Opera PMS

Job description

Job Description

About The Role:

• Lead and oversee all Front Office operations, creating exceptional guest experiences and ensuring alignment with brand standards
• Take ownership of the day-to-day performance of the Front Office, driving operational excellence and team engagement
• Drive continuous improvement across guest satisfaction, colleague experience and financial performance
• Champion key performance metrics, including RPS, NPS, loyalty programme enrolments and upselling initiatives
• Ensure seamless guest arrivals and departures through effective room allocation, planning and front desk leadership
• Work closely with the Reservations team to optimise inventory, maximise yield and support commercial outcomes
• Deliver personalised guest experiences by managing VIP arrivals, group movements and special requests
• Oversee Front Office systems, reporting and operational processes, ensuring accuracy and efficiency
• Prepare forecasts and reporting, ensuring compliance with financial, audit and operational requirements
• Lead, coach and develop a high-performing team while embedding Accor's Heartist values and culture
• Foster a positive, collaborative and guest-focused team environment
• Ensure all emergency communication and safety procedures are understood, maintained and followed

Qualifications

About You:

• You’ll have a minimum of two years' experience leading a front office team as a Front Office Manager, or in a comparable hospitality leadership role
• A solid foundation in hotel operations, backed by at least five years' experience within Front Office
• Strong operational knowledge of Front Office procedures and Opera PMS
• Experience in forecasting, budgeting, and revenue management principles
• Demonstrated ability to manage rosters and labour costs while maintaining service excellence
• A confident and approachable leader who can motivate, engage and inspire high-performing teams
• Exceptional communication skills, with a passion for coaching and developing others
• Calm under pressure, solutions-focused, and committed to delivering outstanding guest experiences
• Highly organised, tech-savvy, and driven by continuous improvement and efficient ways of working
• Flexibility to work a variety of shifts, including weekends, evenings and public holidays

What is in it for you?

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• “Learn Your Way” with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training
• Be part of a dynamic hotel environment with a supportive and fun team
• Recognition of service anniversaries and Accor Tenure Milestones

We are unable to provide sponsorship for this role, so Australian working rights are required.