Night Front Desk Agent: Guest Experience & Audit

Accor; South Australia; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Discounted accommodation

F&B discounts

EAP access

Academy programs

Global opportunities

CSR involvement

Job summary

Accor's Sofitel Adelaide is seeking a Night Auditor to greet guests, balance accounts, and support overnight operations with a passion for service. Use Opera PMS and MS Office to prepare nightly summaries and ensure accurate reporting.

You must have night audit or front desk experience, fluent English, and full Australian working rights. Availability for nights, weekends, and holidays is essential.

Qualifications

• Proven night audit/front desk experience.
• Experience with Opera PMS and Microsoft Office.
• Fluent in English; additional languages are a plus.
• Full Australian working rights.
• Available nights, weekends and public holidays.

Responsibilities

• Assist the Night Manager to check and prepare reports & statistics.
• Balance POS and credit card transactions to journal reports.
• Greet guests, check-in/out, respond to requests, settle accounts.
• Support overnight duties across departments to ensure guest satisfaction.

Skills

Service-oriented

Night audit experience

Front office experience

Opera PMS

MS Office

POS experience

English fluency

Driver's license

Tools

Opera PMS

Microsoft Office

Job description

Accor's Sofitel Adelaide is seeking a Night Auditor to greet guests, balance accounts, and support overnight operations with a passion for service. Use Opera PMS and MS Office to prepare nightly summaries and ensure accurate reporting.

You must have night audit or front desk experience, fluent English, and full Australian working rights. Availability for nights, weekends, and holidays is essential.