Guest Experience Concierge (Front Desk & Call Center)

Accor; Adelaide; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Employee discounts

Meal discounts

Uniform provided

Employee Assistance Program

Learning & development programs

Job summary

Sofitel Adelaide, part of Accor, is seeking a Guest Services professional to deliver a warm, professional welcome and manage the switchboard and guest inquiries. The role requires strong English skills, exceptional interpersonal abilities, and experience with Opera PMS.

You will connect guests with the right services across the hotel, ensuring an effortless, personalised experience and maintaining composure in a fast-paced environment. Australian work rights are required.

Qualifications

• A guest-focused personality is essential.
• Excellent verbal and written English communication.
• Exceptional interpersonal skills, problem solving capability, organisation and attention to detail.
• Experience with Opera or another PMS.
• Ability to prioritise and remain composed in a fast-paced environment.
• South Australian RSA certification.
• Availability to work over a 7 day roster; flexible arrangements encouraged.

Responsibilities

• Provide a warm, professional welcome to guests and answer calls.
• Manage the hotel switchboard and direct calls efficiently.
• Respond to guest inquiries and requests with care and confidence.
• Connect guests with the right departments and services across the hotel for a seamless stay.
• Anticipate guest needs and help create a memorable experience at every touchpoint.

Skills

Guest-focused personality

English communication

Interpersonal skills

Problem solving

Organisation and attention to detail

Prior PMS experience

Ability to prioritise and stay calm

RSA certification

Flexible roster availability

Tools

Opera PMS

Job description

Sofitel Adelaide, part of Accor, is seeking a Guest Services professional to deliver a warm, professional welcome and manage the switchboard and guest inquiries. The role requires strong English skills, exceptional interpersonal abilities, and experience with Opera PMS.

You will connect guests with the right services across the hotel, ensuring an effortless, personalised experience and maintaining composure in a fast-paced environment. Australian work rights are required.