Night Duty Manager - Public Housing

MSS Security; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Company vehicle during working hours

Job summary

MSS Security is seeking an experienced Duty Manager to oversee the nightly operations across Public Housing sites. You will lead the security team on-site, ensure operational effectiveness, and build strong relationships with staff and stakeholders.

You will coordinate daily operations, conduct site visits, manage incidents, monitor KPI performance, and ensure compliance with security protocols and WHS regulations. Full Australian working rights and Victorian Security License required.

Qualifications

• Current Victorian Security License with Control Room Endorsement.
• Full Australian working rights.
• WWCC (Working With Children’s Check) or willing to obtain.
• Certificate IV in Security Management highly desirable.
• Prior experience of line management of staff in complex environments.
• Ability to resolve conflicts and risk management.
• Well-organised and initiative-taking with the ability to prioritise in a fast-paced environment.

Responsibilities

• Coordinate daily operations of Security Officers across multiple sites.
• Foster and maintain a safe working environment for Contractor staff and the housing community.
• Collect and report data promptly.
• Perform routine site visits and communicate with security guards.
• Ensure availability for contact at all reasonable times.
• Keep personnel files updated for all Security Officers, including Certifications and licenses, and make them accessible for auditing upon request.
• Attend incidents if necessary and provide backup or relief for Security Officers as needed.
• Monitor and review KPI performance to ensure that service delivery meets contractual expectations.
• Audits of site patrols and adherence to compliance requirements.
• Manage physical site security to ensure compliance with security protocols, procedures, and company requirements.
• Investigate and report on security incidents.
• Supervise, train, brief, and counsel staff to ensure adherence to policies, procedures, legal obligations, and WHS regulations.
• Develop, document, and implement training programs to ensure all staff complete required training sessions as per the contract.

Skills

Line management of staff

Conflict resolution

Risk management

Well-organised

Initiative

Independent working

Education

Certificate IV in Security Management

Victorian Security License with Control Room Endorsement

WWCC (Working With Children's Check)

Job description

As one of Australia's leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at www.mssecurity.com.au

About the role:

MSS Security is looking for an experienced Duty Manager to oversee the nightly operations across Public Housing sites. You will be responsible for ensuring the operational effectiveness and success of the security team on-site, whilst building and maintaining relationships with both your team and stakeholders.

Your responsibilities in this role will include, but not limited to:

• Coordinate daily operations of Security Officers across multiple sites.
• Foster and maintain a safe working environment for both Contractor staff and the housing community.
• Collect and report data promptly.
• Perform routine site visits and communicate with security guards.
• Ensure availability for contact at all reasonable times.
• Keep personnel files updated for all Security Officers, including Certifications. licenses, and make them accessible for auditing upon request.
• Attend incidents if necessary and provide backup or relief for Security Officers as needed.
• Monitor and review KPI performance to ensure that service delivery meets contractual expectations.
• Audits of site patrols and adherence to compliance requirements
• Manage physical site security to ensure compliance with security protocols, procedures, and company requirements.
• Investigate and report on security incidents.
• Supervise, train, brief, and counsel staff to ensure adherence to policies, procedures, legal obligations, and WHS regulations.
• Develop, document, and implement training programs to ensure all staff complete required training sessions as per the contract.

What we are looking for:

• Current Victorian Security License with Control Room Endorsement
• Full Australian working rights
• WWCC (Working With Children's Check) or willing to obtain
• Certificate IV in Security management highly desirable
• Prior experience of line management of staff in complex environments
• Ability to resolve conflicts and risk management
• Well-organised and initiative-taking with the ability to prioritise in a face paced environment.
• A company vehicle provided during working hours.
• Ability to work independently with minimal supervision required.

Not a desk job! Get hands-on, lead from the front and coach security teams on-site.

Master License Number: 409-987-30S

MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity.

We are proud to:

• be certified by the Workplace Gender Equality Agency,
• be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.

Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.