Night Auditor - Luxury Front Desk, 5-Star Cairns

Shangri-La-Hotels; Cairns Regional; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Incentive scheme

Career advancement

Staff benefits

Duty meals provided

Uniform provided

Shangri-La Academy

Cairns waterfront location

Job summary

Shangri-La The Marina, Cairns invites an experienced Night Auditor to join our Front Office team. You will perform essential desk duties, handle guest needs, conduct shift handovers, and prepare for the am shift while ensuring seamless operations in a luxury setting.

You will manage registrations, maintain Fidelio profiles, monitor arrivals and departures, and ensure the night audit is completed accurately.

Qualifications

• Experience in hotel front office operations and night audit responsibilities.
• Ability to manage guest needs and relate to shift handover processes.
• Knowledge of Fidelio or similar PMS for guest profile updates.

Responsibilities

• Manage all front desk activities during the night shift.
• Conduct shift handovers with the outgoing shift.
• Update guest registrations and Fidelio profiles to Shangri-La standards.
• Monitor arrivals/departures and available rooms for sale.

Skills

Front Office

Night Audit

Guest Service

Shift Handover

PMS Fidelio

Tools

Fidelio PMS

Job description

Shangri-La The Marina, Cairns invites an experienced Night Auditor to join our Front Office team. You will perform essential desk duties, handle guest needs, conduct shift handovers, and prepare for the am shift while ensuring seamless operations in a luxury setting.

You will manage registrations, maintain Fidelio profiles, monitor arrivals and departures, and ensure the night audit is completed accurately.