Newcastle Call Centre Operator — 6-Month Contract

Talent

Newcastle

On-site

AUD 43,000 - 61,000

Full time

5 days ago

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Job summary

Talent International is currently recruiting for multiple Call or Contact Centre Operators to work for an NSW Government call centre based in Newcastle. The roles are full-time contract positions initially for 6-month contracts with the view to be extended and are paying AUD 37.50 per hour plus superannuation.

Start Date: 27/11/2026. Successful contractors will work a rotating 7am-7pm roster Monday to Friday, with a two-week cycle and shift variations.

Qualifications

Previous experience in customer service is ESSENTIAL.
Must be confident working in a high-volume call centre environment.
Eligibility to work full-time in Australia.
Available to commence immediately.
Salesforce experience is preferred but not essential.
Government call centre experience is a bonus.

Responsibilities

Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing as per organisational processes and standards.
Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible.
Educate client/customers on the rights and responsibilities of parties, requirements, and services to raise community awareness and ensure compliance with legislation and/or processes.
Collect and compile information for and prepare documentation and correspondence in line with quality and organisational requirements.
Provide a range of administrative and support services.