Frontline Government Call Centre Agent - On-Site Newcastle

Total Resource Solutions; Newcastle; On-site; AUD 43,000 - 61,000; Full time

Job summary

Total Resource Solutions in Newcastle, NSW is seeking seven Call Centre Operators for a 6-month contract, fully on-site. Roles run five days per week with 7 hours per day, totaling 35 hours weekly, with a rotating two-week roster. The position offers $37.50 per hour plus Superannuation.

Training includes a 12-week on-site program with classroom-based sessions, nesting with experienced team members, and assessments before progressing to independent work. Based in Newcastle CBD, NSW.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service skills and a professional manner.
• Previous experience in an office or professional environment.
• Intermediate computer skills.
• Confident typing and general computer navigation skills. Based in NSW.

Responsibilities

• Handling customer enquiries via telephone.
• Providing accurate and professional information and assistance.
• Using multiple computer systems and applications.
• Recording and updating customer information accurately.

Skills

Verbal and written communication

Customer service

Typing and computer navigation

Email etiquette

Office environment experience

Tools

Microsoft Office

Outlook

Teams

Job description

Total Resource Solutions in Newcastle, NSW is seeking seven Call Centre Operators for a 6-month contract, fully on-site. Roles run five days per week with 7 hours per day, totaling 35 hours weekly, with a rotating two-week roster. The position offers $37.50 per hour plus Superannuation.

Training includes a 12-week on-site program with classroom-based sessions, nesting with experienced team members, and assessments before progressing to independent work. Based in Newcastle CBD, NSW.