Contact Centre Operator

Karlka Recruiting Group; Newcastle; On-site; AUD 43,000 - 61,000; Full time

Benefits offered by this job

Weekly pay

Ongoing support

Dedicated consultant

Employee Assistance Program

Indigenous communities support

Job summary

Karlka Recruiting Group has partnered with a NSW Government department to engage a Contact Centre Operator in Newcastle for a fixed-term contract from 27/11/2026 to 26/05/2027.

In this fast-paced role you will handle frontline customer enquiries, maintain accurate records, navigate multiple systems and deliver high-quality service while meeting performance standards in a high-volume contact centre.

Qualifications

• 2-3 years' customer service experience in a call centre, administration, retail or similar environment.
• Ability to work in a fast-paced, high-volume contact centre environment.
• Strong attention to detail and accuracy when handling customer information.
• Ability to learn new systems quickly and navigate multiple applications simultaneously.
• Ability to manage challenging customer interactions professionally.
• Ability to work effectively within a team while meeting individual performance expectations.
• Ability to work a rotating roster between 7:00am and 7:00pm Monday to Friday.

Responsibilities

• Handle customer enquiries and provide accurate information across a range of services
• Research, analyse and resolve customer enquiries or refer matters appropriately
• Update and maintain customer records and databases accurately
• Assist customers to understand available products and services
• Record customer complaints and escalation unresolved matters as required
• Complete administration and processing tasks in line with privacy and policy requirements
• Use multiple systems and technologies to support service delivery
• Work collaboratively with colleagues and leaders to meet service standards
• Contribute to continuous improvement initiatives and process enhancements
• Deliver high-quality customer service in a high-volume contact centre environment

Skills

Customer service

Fast-paced environment

Data accuracy

System navigation

Job description

About the company

Karlka Recruiting Group has partnered with a NSW Government department to engage Contact Centre Operators for a 27/11/2026 – 26/05/2027 contract based in Newcastle.

About the Position

The Contact Centre Operator is responsible for providing frontline customer support, handling customer enquiries, maintaining records and delivering high-quality service in a fast-paced contact centre environment. The role requires the ability to navigate multiple systems while ensuring accurate and timely customer outcomes.

Duties

• Handle customer enquiries and provide accurate information across a range of services
• Research, analyse and resolve customer enquiries or refer matters appropriately
• Update and maintain customer records and databases accurately
• Assist customers to understand available products and services
• Record customer complaints and escalation unresolved matters as required
• Complete administration and processing tasks in line with privacy and policy requirements
• Use multiple systems and technologies to support service delivery
• Work collaboratively with colleagues and leaders to meet service standards
• Contribute to continuous improvement initiatives and process enhancements
• Deliver high-quality customer service in a high-volume contact centre environment

Requirements/Skills

• 2-3 years' customer service experience in a call centre, administration, retail or similar environment
• Ability to work in a fast-paced, high-volume contact centre environment
• Strong attention to detail and accuracy when handling customer information
• Ability to learn new systems quickly and navigate multiple applications simultaneously
• Ability to manage challenging customer interactions professionally
• Ability to work effectively within a team while meeting individual performance expectations
• Ability to work a rotating roster between 7:00am and 7:00pm Monday to Friday

Benefits working with this Client

• Comprehensive paid training and ongoing support
• Contract through to 26/05/2027
• Structured onboarding, training and mentoring program

Benefits working with Karlka Recruiting Group

• Weekly pay
• Ongoing support: Pre, during and post placement
• Dedicated consultant per contract
• Employee Assistance Program available
• Our agency supports Indigenous communities

Nyiyaparli and other Aboriginal or Torres Strait Islander candidates are strongly encouraged to apply.

Additional information

• Contract through to 26/05/2027
• Full training provided onsite in Newcastle
• $37.50 per hour plus super