New Ownership: Hands-On Hospitality Duty Manager

Heathcote Hotel; Sydney; On-site; AUD 70,000 - 85,000; Full time

Benefits offered by this job

New ownership

Friendly team

Supportive management

Growth opportunities

Job summary

The Heathcote Hotel in Sydney, NSW, is seeking an experienced Duty Manager to lead daily operations, guide staff and uphold exceptional guest service. You will be hands-on across all hotel areas, maintaining high standards and driving a welcoming atmosphere for guests.

With new ownership, there is a strong focus on growth, a collaborative management team, and a competitive remuneration package negotiated on experience. Flexible availability including nights and weekends is required.

Qualifications

• Experience as a Duty Manager in a pub or hotel.
• Strong leadership, communication and team management skills.
• RSA and compliance knowledge for NSW.
• Flexible availability including nights and weekends.

Responsibilities

• Oversee daily hotel operations and guest services with a hands-on leadership style.
• Lead, train and support staff to maintain high service standards.
• Ensure smooth operations across bars, dining, accommodation and events.
• Foster a positive, guest‑centric culture and manage workload on busy shifts.

Skills

Leadership

Communication

Team management

Customer service

Hands-on approach

Hotel operations

Cash handling

Stock control

Staff supervision

RSA & compliance

Job description

The Heathcote Hotel in Sydney, NSW, is seeking an experienced Duty Manager to lead daily operations, guide staff and uphold exceptional guest service. You will be hands-on across all hotel areas, maintaining high standards and driving a welcoming atmosphere for guests.

With new ownership, there is a strong focus on growth, a collaborative management team, and a competitive remuneration package negotiated on experience. Flexible availability including nights and weekends is required.