Duty Manager

Heathcote Hotel; Sydney; On-site; AUD 70,000 - 85,000; Full time

Benefits offered by this job

New ownership

Friendly team

Supportive management

Growth opportunities

Job summary

The Heathcote Hotel in Sydney, NSW, is seeking an experienced Duty Manager to lead daily operations, guide staff and uphold exceptional guest service. You will be hands-on across all hotel areas, maintaining high standards and driving a welcoming atmosphere for guests.

With new ownership, there is a strong focus on growth, a collaborative management team, and a competitive remuneration package negotiated on experience. Flexible availability including nights and weekends is required.

Qualifications

• Experience as a Duty Manager in a pub or hotel.
• Strong leadership, communication and team management skills.
• RSA and compliance knowledge for NSW.
• Flexible availability including nights and weekends.

Responsibilities

• Oversee daily hotel operations and guest services with a hands-on leadership style.
• Lead, train and support staff to maintain high service standards.
• Ensure smooth operations across bars, dining, accommodation and events.
• Foster a positive, guest‑centric culture and manage workload on busy shifts.

Skills

Leadership

Communication

Team management

Customer service

Hands-on approach

Hotel operations

Cash handling

Stock control

Staff supervision

RSA & compliance

Job description

The Heathcote Hotel is under new ownership, and we're looking for an experienced, hands-on Duty Manager to join our team and help take this much-loved local pub to the next level.

Located in Heathcote, on the doorstep of the Royal National Park, the hotel offers a bistro, bars, outdoor dining, accommodation, bottle shop and regular entertainment.

Duty Manager – Heathcote Hotel

New Ownership | Exciting Opportunity

About the Role

Working closely with the management team, you'll oversee daily hotel operations, lead and support staff, deliver exceptional customer service and ensure the smooth running of the venue.

You'll be hands-on across all areas of the hotel, helping to maintain high standards, drive a positive team culture and create a welcoming atmosphere for our guests.

About You

• Previous experience as a Duty Manager in a pub, hotel or similar hospitality venue.
• Strong leadership, communication and team management skills.
• Excellent customer service skills and a hands-on approach.
• Sound knowledge of hotel operations, including cash handling, stock control and staff supervision.
• Understanding of NSW liquor licensing, RSA and compliance requirements.
• Current NSW RSA and RCG certificates.
• Flexible availability, including nights and weekends.
• Positive attitude, initiative and a genuine passion for hospitality.

What's on Offer?

• An exciting opportunity under new ownership.
• Join a friendly team with a fresh approach.
• A supportive management team.
• Opportunity to grow and develop within the business.
• Competitive remuneration negotiable based on experience.

If you're a motivated hospitality professional who enjoys leading from the floor, supporting a great team and making sure every guest has a great experience, we’d love to hear from you!