NDIS Support Coordinator Level 2

Phoenix Specialised Youth And Disability Services; City of Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible working arrangements

Work-from-home options

No late nights or weekend work

Strong work-life balance

Supportive team culture

Accessible leadership

Ongoing supervision and development

Diverse and rewarding caseload

Job summary

Phoenix Specialised Youth And Disability Services is seeking an experienced Level 2 Support Coordinator to support participants across NDIS, Child Protection, and Forensic Disability sectors in Victoria. The role requires proactive collaboration within a team and independent delivery of high-quality outcomes.

The successful candidate will manage ~20 participants, develop case plans, facilitate team meetings, and liaise with mainstream services while maintaining compliant documentation and

Qualifications

• Experience working with people with disability.
• Background in community services, disability, mental health, or related sectors.
• Strong understanding of NDIS Practice Standards, Work Health and Safety, and Equal Opportunity principles.
• Ability to problem-solve, show initiative, and achieve positive participant outcomes.
• Knowledge of Aboriginal and Torres Strait Islander cultures (highly regarded).
• Strong knowledge of local disability, mainstream, and community services, with proven networking ability.
• Excellent organisational and time management skills.
• High-level verbal and written communication skills.
• Experience in person-centred planning and service delivery.
• Sound computer literacy, including report writing and documentation.
• Knowledge of the NDIS and relevant legislation, including the NDIS Act 2013 and Disability Act 2006.

Responsibilities

• Manage and support a caseload of approximately 20 participants.
• Develop and implement effective case plans.
• Assist participants and families to understand and utilise their NDIS plans.
• Facilitate care team meetings with participants and key stakeholders.
• Build participant capacity and promote independence.
• Monitor plan budgets and outcomes to ensure effective utilisation of funding.
• Develop and maintain professional relationships while upholding appropriate boundaries.
• Liaise with mainstream and community services (e.g. Housing, Education, Justice, Health) to ensure obligations are met.
• Maintain accurate and compliant documentation, including case notes, reports, and billing records.
• Ensure compliance with relevant legislation, standards, and internal frameworks.

Skills

Experience with disability

Community services knowledge

NDIS Practice Standards

Problem solving

Cultural awareness (ATSI)

Networking with services

Communication skills

Person-centred planning

Documentation literacy

Legislation knowledge (NDIS/Disability

Education

Certificate IV in Disability / Community Services

NDIS sector experience (preferred)

Job description

Phoenix Specialised Youth And Disability Services – Clayton VIC

Phoenix Specialised Youth and Disability Services Pty Ltd is a leading provider of skilled Youth and Disability support staff and NDIS services across Victoria. Due to continued growth, we are seeking an experienced and motivated Level 2 Support Coordinator to join our team, supporting participants across the NDIS, Child Protection, and Forensic Disability sectors.

This role requires a proactive professional who can work both collaboratively within a team and independently to deliver high-quality outcomes.

Company Overview

Phoenix Specialised Youth and Disability Services Pty Ltd is a leading provider of skilled Youth and Disability support staff and NDIS services across Victoria. Due to continued growth, we are seeking an experienced and motivated Level 2 Support Coordinator to join our team, supporting participants across the NDIS, Child Protection, and Forensic Disability sectors.

This role requires a proactive professional who can work both collaboratively within a team and independently to deliver high-quality outcomes.

What Phoenix Offers

• Flexible working arrangements, including work-from-home options (post-probation)

• No late nights or weekend work

• Strong work-life balance

• Supportive and inclusive team culture

• Accessible and engaged leadership

• Ongoing supervision, support, and professional development opportunities

• A diverse and rewarding caseload

Key Responsibilities

• Manage and support a caseload of approximately 20 participants

• Develop and implement effective case plans

• Assist participants and their families to understand and utilise their NDIS plans

• Facilitate care team meetings with participants and key stakeholders

• Build participant capacity and promote independence

• Monitor plan budgets and outcomes to ensure effective utilisation of funding

• Develop and maintain professional relationships while upholding appropriate boundaries

• Liaise with mainstream and community services (e.g. Housing, Education, Justice, Health) to ensure obligations are met

• Maintain accurate and compliant documentation, including case notes, reports, and billing records

• Ensure compliance with relevant legislation, standards, and internal frameworks

Skills and Experience

• Demonstrated experience working with people with disability

• Background in community services, disability, mental health, or related sectors

• Strong understanding of NDIS Practice Standards, Work Health and Safety, and Equal Opportunity principles

• Ability to problem-solve, show initiative, and achieve positive participant outcomes

• Knowledge and understanding of Aboriginal and Torres Strait Islander cultures (highly regarded)

• Strong knowledge of local disability, mainstream, and community services, with proven networking ability

• Experience within the Justice system (desirable but not essential)

• Excellent organisational and time management skills

• High-level verbal and written communication skills

• Experience in person-centred planning and service delivery

• Sound computer literacy, including report writing and documentation

• Knowledge of the NDIS and relevant legislation, including the NDIS Act 2013 and Disability Act 2006

Qualifications

• Certificate IV in Disability, Community Services, or a related field (highly regarded but not essential)

• Experience within the NDIS and disability sector (preferred)

Essential Requirements

• Current Driver’s Licence

• Valid Working with Children Check (Employee)

• Current National Criminal History Check (within the last 6 months)

• NDIS Worker Screening Check

• Evidence of Australian working rights

• Current First Aid and CPR certification

• NDIS Orientation Certificate

• Evidence of COVID-19 vaccination (including booster) or valid medical exemption

For more information on Phoenix visit http://www.phoenixss.com.au

Phoenix creates a welcoming and diverse environment ensuring everyone is welcome. Therefore Phoenix is an Equal Employment Opportunity (EEO) employer and welcomes applications from people from Aboriginal and Torres Strait Islander (ATSI) and Culturally and Linguistically Diverse (CALD) backgrounds.

Phoenix is a child safe organisation which is committed to ensuring the protection and wellbeing of every child through our everyday practice and procedures. Phoenix requires the acquirement of a Working with Children’s check as well as a Clear Police Check prior to beginning of work with children to ensure that the national standard is upheld.