Disability Area Coordinator

Tradewind; Sydney; On-site; AUD 52,000 - 66,000; Full time

Benefits offered by this job

EAP access

Career development

Permanent role

Growth opportunities

Job summary

Tradewind invites applications for a Disability Area Coordinator in Toowoomba, QLD, to lead person-centred care and high-quality service delivery across SIL, Community Access, Centre-Based Supports and In-Home Supports.

You will mentor frontline staff, coordinate workforce planning and build strong stakeholder relationships while ensuring compliance with NDIS Practice Standards. This permanent full-time role offers career progression within a growing Indigenous-led organisation.

Qualifications

• Tertiary qualification in Disability, Communities Services or relevant.
• Demonstrated experience in supporting disability services and with the NDIS framework.
• Experience leading and developing teams within disability or community services.
• Experience coordinating workforce planning, rostering and resources.
• Commitment to person-centred practice and cultural responsiveness.

Responsibilities

• Coordinate day-to-day disability service delivery across SIL, Community Access, Centre-Based Supports and In-Home Supports.
• Mentor frontline staff to build capability and engagement.
• Coordinate workforce planning, rostering and resource allocation.
• Facilitate participant intake and ongoing service coordination.
• Promote trauma-informed, person-centred supports that support independence and goals.
• Build and maintain relationships with participants, families, carers, guardians and stakeholders.
• Support service quality and compliance with NDIS standards and organisational policies.
• Coordinate management of incidents, complaints, risks and restrictive practices documentation.
• Monitor service delivery outcomes and funding utilisation, escalating issues as needed.
• Contribute to continuous improvement initiatives and organisational change.
• Participate in on-call support and escalation processes.

Skills

Leadership

People management

Stakeholder engagement

NDIS knowledge

Workforce coordination

Policy compliance

Problem solving

Education

Tertiary qualification in Disability/Communities Services

Job description

Lead with Purpose. Empower Independence.

Are you ready to make the make the move & relocate?

We are seeking a highly skilled Disability Area Coordinator to make a genuine community impact by driving person-centred care and high-quality NDIS service delivery. Based in Toowoomba, QLD, this role sits within a growing, Indigenous-led organisation that deeply values courage, integrity, cultural responsiveness, and community impact in everything they do.

In this rewarding leadership position, you will oversee a diverse portfolio. If you are an approachable, practical, and values-driven professional who loves mentoring frontline staff, managing workforce coordination, and building strong stakeholder relationships, this is the perfect next step for your career.

About the Role:

The Disability Area Coordinator supports the effective coordination of Supported Independent Living (SIL), Community Access, Centre-Based Supports and In-Home Supports, helping to ensure the delivery of high-quality, person-centred services that promote positive participant outcomes. Reporting to the General Manager - Allied Health and Disability, this role works collaboratively with teams, participants and stakeholders to support service delivery, maintain quality and compliance standards, facilitate communication across programs, and contribute to continuous improvement initiatives. The position plays an important role in participant safety, workforce coordination, stakeholder engagement and service development, ensuring services align with NDIS Practice Standards, legislative requirements and organisational objectives.

Responsibilities will include:

• Coordinate the day-to-day delivery of disability services across SIL, Community Access, Centre-Based Supports and In-Home Supports.
• Provide guidance, support and mentoring to frontline staff to promote a capable, engaged and participant-focused workforce.
• Coordinate workforce planning, rostering and resource allocation to support efficient and effective service delivery.
• Facilitate participant intake, service commencement and ongoing service coordination to support positive outcomes.
• Promote the delivery of person-centred, trauma-informed supports that encourage participant choice, independence and goal attainment.
• Build and maintain positive relationships with participants, families, carers, guardians, support coordinators and other key stakeholders.
• Support service quality and compliance activities in line with NDIS Practice Standards, legislative requirements and organisational policies.
• Coordinate the management of incidents, complaints, risks and restrictive practices, ensuring appropriate documentation, reporting and follow-up.
• Monitor service delivery outcomes, funding utilisation and operational requirements, escalating issues and opportunities where required.
• Contribute to continuous improvement initiatives, service development activities and organisational change processes.
• Participate in on-call support and escalation processes as required.

The Ideal Candidate:

We are looking for a confident and collaborative disability professional with strong experience within the NDIS landscape and a passion for supporting high-quality service delivery. You enjoy working alongside teams, building capability and helping services run smoothly through effective coordination, communication and problem-solving.

You are approachable and practical in your approach, willing to step in and support where needed while fostering a positive and inclusive team culture. You understand the importance of building strong working relationships and maintaining clear communication with staff, participants and stakeholders.

Based in Toowoomba, this role requires someone who can work independently, stay connected across programs and maintain strong relationships within the broader organisation. You will be comfortable facilitating communication, supporting change and integration activities, and contributing to service improvement opportunities.

Most importantly, you will be organised, resilient, values-driven and genuinely committed to making a positive difference for participants, families and colleagues.

What's on Offer:

• Attractive hourly remuneration in line with SCHADS 5.1, plus superannuation
• Permanent Full-Time Position with long-term career stability and growth opportunities.
• Professional development and continued learning with the support of an experienced leadership team that is committed to your professional growth, providing ongoing coaching, mentorship and development opportunities to help you thrive in the role and progress your career.
• Employee Assistance Program (EAP) access for wellbeing and personal support.
• The opportunity to be part of a growing Indigenous-led organisation that values courage, integrity, cultural responsiveness, and community impact in everything we do.

Requirements to be successful for this role:

• A tertiary qualification in Disability, Communities Services or relevant is ideal.
• Demonstrated experience in supporting disability or community services, with a sound understanding of NDIS framework and disability legislation, including the Disability Discrimination Act.
• Demonstrated experience working within an NDIS environment including a sound understanding of NDIS plans, core and capacity supports, pricing arrangements, service agreements, code of conduct, NDIS registration and the role of the quality and safeguards commission.
• Demonstrated experience leading, supervising and developing teams within disability, community or human services setting, including workforce coordination, performance management, coaching and capability development.
• Well-organised with the ability to manage competing priorities, work proactively and adapt to changing service needs.
• Demonstrated ability to build positive working relationships with participants, families, colleagues and external stakeholders, with a commitment to person-centred practice.
• LCS2 check or able to obtain
• Working with Children Check (QLD Paid Blue Card) or willingness to obtain
• NDIS Worker Screening Check (Yellow Card) or willingness to obtain
• NDIS Worker Orientation Module
• Current P2 or Open Australian driver's licence (essential for travel between sites)
• National Police check or able to obtain
• Nationally recognised First Aid and CPR certifications or willingness to obtain

Ready to Make a Meaningful Difference?

If you are looking for a stable, long-term career move where your professional development is genuinely prioritised, this is the opportunity you've been waiting for. Step into a supportive environment with an experienced leadership team dedicated to your ongoing success and growth.