Disability Services Officer

Providence Disability and Ageing Support Services; Sydney; On-site; AUD 65,000 - 78,000; Full time

Job summary

Qualifications

• Certificate III/IV or higher in Disability or related field.
• Knowledge of NDIS framework and safeguarding requirements.
• Experience coordinating supports for clients with complex needs.

Responsibilities

• Coordinate and develop care plans with families and stakeholders.
• Maintain participant records and provide progress updates.
• Ensure high-quality services aligned to client goals.
• Coordinate rostering and timesheets for client needs.
• Support daily living activities and community access.
• Develop relationships with participants and families.
• Record case notes and incident reports accurately.
• Identify risks and report according to policy.

Skills

Disability support

NDIS knowledge

Care planning

Risk assessment

Team coordination

Crisis management

Education

Diploma/Certificate in Disability Services

NDIS modules or equivalent training

Tools

NDIS Portal

Microsoft Office

Job description

Providence Disability and Ageing Support Services – Crows Nest NSW

Ensure the team complies with the Disability Services Act Standards, NDIS framework and other relevant legislation.

Apply person-centred approach and solution-focused, and strengths-based approach

Coordination and development of clients’ care plans in liaison with families and other stakeholders.

Maintaining of participants records and providing updates on progress in weekly, monthly or quarterly reports.

Ensuring high-quality service delivery that aligns with individuals' needs and goals.

Ensure a high level of participants satisfaction measured through regular scheduled feedback and review processes.

Coordinate and oversee rostering and timesheet requirements according to client support needs.

Assisting young people to solve social, emotional and financial problems.

Assist clients with daily living activities, such as personal care, meal preparation, household tasks and maintaining routines.

Support clients with appointments, transport and community access.

liaising with community groups, welfare agencies, government bodies and private businesses about community issues and promoting awareness of community resources and services

Development of professional relationships with the participants, their families and other stakeholders and engagement and regular stakeholder meetings.

Provision of accurate and timely case notes, incident reports and house reporting.

Assessing clients’ needs and planning, developing and implementing educational, training and support progress.

Coordination and management of day-to-day operations in our Supported Independent Living program.

Interviewing clients and assessing the nature and extent of difficulties

Contributing to the development and implementation of service improvements.

Conducting regular visits to clients home and community locations.

Assessing community need and resources for health, welfare, housing, employment, training and support programs.

Provide pre-planning support for new clients and families/carer transitioning to the agencies that can provide additional help.

Facilitating communication and collaboration between different teams and departments.

Developing and reviewing the client support plan

Continue as the point of contact, identifying clients’ needs and ensuring they are communicated with regularly, and this is documented prior to formal admission to the service.

Monitoring and auditing clients' files to ensure accuracy and compliance.

Identify and report risks, abuse, neglect or incidents in accordance with legislation and workplace policies.

Develop positive, respectful relationships with clients and promote their independence, choice and dignity

Monitor and report changes in clients’ health, behaviour, wellbeing or support needs.

Encourage development of life skills, including communication, decision-making, budgeting and independent living skills.

Respond appropriately to challenging behaviours or complex support needs, using approved strategies.

Work collaboratively with families, carers, support coordinators, nurses, allied health professionals and other service providers.

Maintain confidentiality, privacy, safeguarding and professional boundaries.

Participate in team meeting, training, supervision and ongoing professional development.

The successful applicant will demonstrate:

• Certificate III, IV or degree in Disability, Diploma of Community Service or other relevant qualification.
• Knowledge of the NDIS Quality and Safeguarding Framework.
• NDIS knowledge and awareness.
• Extensive knowledge regarding relevant legislation in the disability sector.
• Experience working in the Disability and Community setting with an accommodation facility supporting clients with high/complex needs.
• Experience supporting people with high support needs and personal care.
• Experienced supporting people with disability and behaviours of concern utilizing an empathetic and person-focused approach.
• Demonstrated capacity to manage crisis and critical issues and deal with complex and challenging situation.
• Demonstrated capability in risk identification, management, documentation and escalation.
• Strong Coordination, problem-solving, and leadership skills.
• The ability to contribute positively within a team.
• Experience developing NDIS plans, assessments or equivalent participant-facing documentation.
• Ability to use computers, tablets and smartphones

Requirement:

• NDIS Worker Screening Check and NDIS Module
• Valid First Aid Certificate with current CPR
• Current Working With Children Check (WWCC)
• A current unrestricted NSW Driver License with comprehensive insurance